Have TV Questions? Ask a TV Technician
In looking over your problem i think i can help get it figured out.
We need to isolate the front or side control buttons, to determine the problem being with the brain of the tv or the buttons them self that are failing and making the brain think you are pressing the menu button(which will generally lock the tv up all the way).
Take the back off and find the wire going from the main board with all the connections and external inputs on it and the front or side buttons. Find that wire and unplug it from either the main pcb or the little button pc board. then plug the tv back in and see if the problem goes away. If it acts ok after unplugging the little board , the button board is the problem, if it is still running through the menu, you problem is with the main pcb(scaler board).
The little pcb with the microswitch /buttons on it should be inexpensive and easy to install yourself, if the scaler pc board is the problem this will need installed and is a bit more expensive, although i think the front button board is the problem,
I am from Northern Indiana, i do not know of anybody i could recommend out of state. However the BBB and yellow pages would be where i would start. i would ask on the phone if they are an Authorized Phillips Repair shop, if yes they should be o.k. This is troubleshooting tv's 101 for any repair shop i would gather.
yes, on Monday morning i will contact a servicer in your zip code, i will talk with them and give you my opinion on the ability they have to take care of you. Are you able to take the tv to a shop or would you want in-home service?
From the research i have done there are 2 service centers in your area that service your zip code. One of them Franks tv service, is not an authorized service center for your unit. Sears at 1-760-645-6731 does cover your zip code they are authorized and the support that sears gives to the technicians is superior to many other servicers. They have an $89.00 trip and diagnostics that go towards the repair if you have it fixed. They cannot give me specific dates because i have no address and i am no the potential customer. best of luck
Through Sears you cannot speak to a technician, it is strictly a call center. However Sears is very good and the technicians call back to a main headquarters to have assistance in -home. I am quite sure he will be able to take care of you. Give him a printout of what i told you and this will only solidify his determination
You are more than welcome. I am glad i was able to help. When you agree, there will be a prompt to add on. thank you so much.
you may directly request me on Just Answers. this will be the best way as i am very busy and would not want to viotate any jsutanswers policies.