How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chuck Williams Your Own Question

Chuck Williams
Chuck Williams, Technician
Category: TV
Satisfied Customers: 3810
Experience:  Over 25 years of experience servicing AV electronics to component level, ISF and THX Cert.
13758627
Type Your TV Question Here...
Chuck Williams is online now
A new question is answered every 9 seconds

My Mitsubishi DLP TV wont turn on. The green LED light over

Resolved Question:

My Mitsubishi DLP TV won't turn on. The green LED light over the timer button just keeps flashing, signaling the set is warming up...but it never turns on, just keeps flashin. Tried resetting. Tried unplugging over night. Model # XXXXX
Submitted: 5 years ago.
Category: TV
Expert:  Chuck Williams replied 5 years ago.

Hi!

 

What you have is the DM module not booting up because there are some capacitors in its power supply that are defective. There is a service bulletin for this. The DM module is a board in the set that is responsible for, among other things, the HDTV over the air tuner, and is part of the TV's computer control.

 

This is going to be a fairly complicated repair if you're not a tech, and you'll most likely have to call a Mits tech to help you.

 

I also have to tell you about other potential problems with this set, and they are also caused by defective capacitors, and there is a service bulletin regarding this, too. But there are about two dozen of these capacitors scattered throughout the set, and it's a major pain to work on. Although for any problem caused by a capacitor failure, there are probably only 3 or 4 caps causing that problem, the service bulletin tells the tech to replace all of them, because they will all go bad sooner or later.

 

The tech may decide to pull the guts of the TV out and take it to the shop to perform this procedure (there's no reason to take the whole TV), and ballpark cost is in the $550 range, unless there is a defect in the DM module not associated with the capacitors. If that's the case, add another $500 for that.

 

But if I may, I'm going to give you some frank advice.

 

If you are at all inclined to junk this TV, in my opinion now's the time. This set was a dog from the get go. In addition to these problems, there is another issue with a small mirror inside the light box. It directs light out from the lens and up to the large mirror on the back of the TV. The problem is that this mirror is always "looking up," and is constantly collecting dust. This causes a gradual deterioration of your TV's black level, and before you know it, the picture just looks dull. Ideally this mirror must be cleaned every couple of months to maintain your picture quality.

 

There are a couple of other bad design flaws in this TV, but the above is certainly enough in my book. Mits used to make great TV's, but ever since their entry into the DLP design (and again, this is my opinion), they haven't made a decent TV. Their current line is a step back in the right direction.

 

Sorry for the bad news, let me know if you have any other questions, and thanks for using JustAnswer!

 

Chuck

Chuck Williams, Technician
Category: TV
Satisfied Customers: 3810
Experience: Over 25 years of experience servicing AV electronics to component level, ISF and THX Cert.
Chuck Williams and 2 other TV Specialists are ready to help you
Customer: replied 5 years ago.

Thanks.

I'll let the Mitsu Tech take a look and see what they suggest.

If they want anywhere near the $500 amount you're quoting, I'm sure I'll take your advice and junk the set.

Thanks.

Expert:  Chuck Williams replied 5 years ago.

Best of luck to you.

 

Is there anything else I can do for you?

 

If you found my advice helpful, would you mind clicking the Accept icon so that I may be paid for my time? I'd greatly appreciate it!

 

Chuck

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
Chuck Williams
Chuck Williams
3774 Satisfied Customers
Over 25 years of experience servicing AV electronics to component level, ISF and THX Cert.