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Bernard S.
Bernard S., Installs and troubleshooting
Category: TV
Satisfied Customers: 1220
Experience:  27 years TV retail sales, service and installations
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we have rca guide plus. (older tv) the guide plus screen comes

Resolved Question:

we have rca guide plus. (older tv) the guide plus screen comes up when the tv first comes on and you can't do anything with the tv except turn sound up/down for first two minutes. the screen says something about no data found. i have gone thru set up again but nothing happens (including waiting til next day)

if there is no way to repair the guide plus, is there some way to shut it off so it doesn't take two minutes or so to be able to change channels?
Submitted: 4 years ago.
Category: TV
Expert:  Bernard S. replied 4 years ago.
HiCustomer

Thank you for using Just Answer.

Please post a bit more information so that we can answer this best.

What is the model number from the sticker on the back of the TV?

Was this TV disconnect from the outlet just before this problem started?

How long has the TV been doing this?

Is this a new hookup for this TV?

Thank you for your patience.

bernie
Customer: replied 4 years ago.
model f27615
we have a vacation home that is used periodically so don't know how long. i disconnected and tried resetting everything..

the tv is several years old so not a new set up
Expert:  Bernard S. replied 4 years ago.
HiCustomer

This information is on page 39 of the owner's manual -

There are three ways to exit the GUIDE Plus+ Gold System:
• Press OK to exit the GUIDE Plus+ Gold System and tune to the
channel highlighted in the Channel listing.
• Press GUIDE to exit the GUIDE Plus+ Gold System and tune to the
channel displayed in the video window.
• Press CLEAR to exit the GUIDE Plus+ Gold System and return to the
original channel.

Have you tried these already? If not, please try them.

You can download the owner's manual (if you don't have it) by copying and pasting the site below into your browser.

http://tv.rca.com/RCATV/Assets/pdfs/F27615_1546045A_IB_e-00.pdf

That way we can reference the information with you if the above does not work.

Please let me know how you make out and if you would like more information.

bernie


Expert:  Bernard S. replied 4 years ago.
HiCustomer

If you would like the TV to turn on without the GUIDE coming on at all, this is the information that you can find on page 44 to shut it off.

Setup
The Setup Menu lets you access GUIDE Plus+ System setup information. To
access the Setup option:

1. Press MENU on the remote to highlight the Menu bar.
2. Use the arrows to highlight the Setup menu option.
3. Use the up and down arrows to select Setup, View Demo, or Options:
• Setup Displays the GUIDE Plus Gold System setup screens.
Setting up the GUIDE Plus+ Gold System is detailed in the
Interactive Setup section of this book.
• View Demo Runs the GUIDE Plus+ Gold System demonstration.
• Options Displays the GUIDE Plus+ Gold autodisplay options.

On Automatically displays the GUIDE Plus+ Gold System
when you use the TV button on the remote to turn on the
TV.

Off Disables the GUIDE Plus+ Gold System from being
displayed when you use the TV button on the remote to
turn on the TV.

Please let me know how you make out and if you would like more information.

bernie
Bernard S., Installs and troubleshooting
Category: TV
Satisfied Customers: 1220
Experience: 27 years TV retail sales, service and installations
Bernard S. and 4 other TV Specialists are ready to help you

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