Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.
-was the picture blocked by this band or was the picture moved up and shrunk down by the band?
-How old is the unit?
- Do you have this problem on all inputs? (dvd, cable, satellite, ect.)
Please give me this information and I will be happy to assist you further.
I think the close caption is on and in the wrong mode (this is why the box is showing but not the words) we actually get this complaint quite often. Please look through the menu or on the remote and see if there is a close caption setting that you can turn off.
If this does not work or you have problems finding this please let me know and we will continue to figure this one out.
Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated! Thank you,Tim Nolan