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PramitP
PramitP, Technician
Category: TV
Satisfied Customers: 3036
Experience:  Diploma in Electrical and Electronics from AVV University
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TV

Tv comes on then the picture goes off but sound stays on.

Tv not a year old... Show More
Tv not a year old yet
Submitted: 7 years ago.
Category: TV
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replied 7 years ago.
Hi,

I'm sorry to hear about your problem.

Answer a few questions so that it would be easier for me to assist you further.

Does this happen while using any other input?

What is the model no.?

Regards.
Customer reply replied 7 years ago.
PN42A450P1D
PramitP, Technician replied 7 years ago.
Does this happen while playing a DVD?

Does the picture die out suddenly?
Customer reply replied 7 years ago.
Turn on TV and picture comes on for a second then goes off while sound stays on
PramitP, Technician replied 7 years ago.
Okay. Does this happen while playing a DVD or with any other input?
Customer reply replied 7 years ago.
I disconected the DVD
PramitP, Technician replied 7 years ago.
okay. But does this happen to any other input such as DVI or HDMI etc.?
Customer reply replied 7 years ago.

HDM12 is only coming up. Can not get anything else on.

Customer reply replied 7 years ago.

HDM12 is only coming up. Can not get anything else on.

 

 

Menu screen comes on and stays

PramitP, Technician replied 7 years ago.
Okay. It seems you'll need to check the X Y main boards. THere might be bad solder or loose connections or bad components(most likely).
I wish I had a "press-a-button" fix for this. But I'd suggest you to unplug it for 5-6 hours. If you want to repair it yourself then you should be having proper knowledge about the internal circuitry of the TV.
You should also require a multimeter and soldering equipments and schematics.
If you wish to take it to a repair shop would you like to have an idea of the cost of repair?
If you have any other queries then I would be glad to assist you further.

Regards.

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Customer reply replied 7 years ago.
So do you think I should have some one look at it. I can not start fixing this myself
PramitP, Technician replied 7 years ago.
Well I'd suggest you to get it checked by someone because Plasmas are generally different from tubes or lcds. If you have knowledge then only I would be able to guide you further. If you wish to take it to a repair shop would you like to have an idea of the cost of repair?
If you have any other queries then I would be glad to assist you further.

Regards.

Please click the green ACCEPT button if you like my help.
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Customer reply replied 7 years ago.
When I go into the TV mode it is set on entertainment and I think it use to be set on Standard. But it will not let me change it.
PramitP, Technician replied 7 years ago.
Okay. Can you change it manually?
Customer reply replied 7 years ago.
no
PramitP, Technician replied 7 years ago.
I'm pretty sure it is the main boards. They are usually known as X-Sustain and Y-Sustain. Have the unit looked by someone with proper equipments and knowledge. I'd guesstimate it to be a repair of maximum $450. The minimum being $300. If you have any other queries then I would be glad to assist you further.

Regards.

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Customer reply replied 7 years ago.
oh thanks
PramitP, Technician replied 7 years ago.
Thank you for using JustAnswer.

Regards.

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