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Good Morning Janet. I believe I have found your answer. I think you may find the model is AVM-3651G. Do you still have your manual? If not, I can pass it along to you for download.
Press the Caption Button
Use the "0" (zero) key to toggle through Caption 1, Caption 2, Text 1, Text 2, Quickcap and OFF. This may only turn off the captioning itself. If the captioning box does not go away, press the RESET button.
Please let me know how you make out. Brad
I decided to accept the charges...even though none of these methods work. I am sure they are the correct techniques to get closed captioning off...however, it still doesn't come off. I feel you have given me enough time, so I will accept. If you happen to run across anything else - just email me. Thanks for your time. Janet
Hi Janet, Its no problem. Do you have the manual? I want to help you find an answer. This stuff is right from the manual. Page 14 in the file below.
You can press the reset button twice and do a new channel scan. this defaults the TV to factory specs and will take away the closed captioning. Brad
Janet, I get half of $9.00 so I get $4.50. Look at page 14 and give the instructions a shot. Brad