Have TV Questions? Ask a TV Technician
Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.
-if you press the menu button on the tv itself or the remoe that came with the tv does it look normal?
- Do you have this problem on all inputs? (dvd, cable, satellite, ect.)
Please give me this information and I will be happy to assist you further.
Is anything else weird happening with the tv? do you hear a buzzing noise at all?
I would like to call samsung on this problem in the morning, do you mind waiting until tomorrow so I can get a better answer straight from them? I have a few theories as to what it is but I would like to confirm with them rather than lead you astray.
If you don't want to wait I can opt out and see if another expert will know immediately, let me know!
Ok, thanks for being patient, I will get back to you tomorrow, just take a look on here after 3pm when you are available and see what I have posted!
I called samsung and talked to a tech over there and he thinks you have a bad LED (there are three a red, blue, and green) or a bad LED driver board. I then called samsung to try and track down some part numbers and prices on these parts for you.
I was told that they do not sell the individual LED's for the set but only the engine instead. The part number for the engine is bp96-01729c according to her and it is over $800. I asked her to look into the LED's a little more for us and let me know what she finds so If I hear back from her I will let you know.
Unfortunately there is going to be no quick fix for this problem, you are most likely going to need a technician or a new television, sorry to tell you. I will post back if I hear more from her on more parts, if you have more questions please let me know!
If you would like any additional information or have more questions please don't hesitate to ask!
She just called me about 15 mins ago and said they do have them and are around $100 a piece, so you can expect a repairman to charge around $400-$500 to diagnose exactly what is wrong and repair it, it might be a little more if the LED driver board is to fault. Please let me know where you would like to go from here or if you would like more information or have more questions.
Unfortunately most new technology tv's have all kinds of problems, none of them are any good in my mind. Most of the time samsung will not do anything for you, but if you want results then the phone is the way to go not email. And don't take no for an answer always ask to speak to their supervisor.
Let me know!
Not a problem, thank you again!