Facing TV Problems? Ask a TV Technician.
Hi Customer. Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-Could you explain your situation a little more?
What is your zip or postal code?
Does the remote that came with the converter box not control any functions of the converter?
What is the model number of the converter box? Thank you again for trusting us with your problem.
Please reply as soon as possible so that we can finish answering your question.
Please click here and enter the information requested. This will tell you what antenna you are going to need to get the channels in your area. I suspect that the problem you are having now is not providing a sufficient signal. After reviewing the information in the link, you have additional questions, please ask. If you need to purchase an antenna please click here.
From the information you have provided I expect the antenna is not providing a sufficient signal to the converter to allow it to work correctly. The signal needs to be stronger for the digital channels to work correctly. I suspect you will need to use an outdoor antenna to get satisfactory results. Please review the information in the links I provided and let me know if you have additional questions.