JustAnswer is the largest online question and Expert answer site

Thousands of verified Experts are ready to answer your specific questions 24/7.

 
 
 

Enter Your Question

Subcategory

Select Your Expert
characters left:

6 TV Technicians are Online Now

 
 
 
  • Legal
    & Tax
  • Cars
    & Vehicles
  • Health
    & Medical
  • Pets
    & Veterinary
  • Home
    & Appliances
  • Computer
    & Education
  • Life
    & Personal
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

How JustAnswer Works

Satisfaction is guaranteed and you pay your Expert only if you are satisfied.

  • Ask Your Question

    Ask Your Question

    Just type your detailed question and click "Get an Answer."

  • Talk With an Expert

    Discuss With an Expert

    In minutes you'll get a response from an Expert. You can always ask follow-up questions.

  • Accept Your Answer

    Accept Your Answer

    Happy with your answer? Just click "Accept" to pay your Expert.

 
 
 

I have a Sony Bravia KDF 46E3000. The lamp keeps shutting off

 
 
 

Customer Question

I have a Sony Bravia KDF 46E3000. The lamp keeps shutting off and the red light on the front of the TV starts to blink. It is a steady blink. I have already replaced the bulb and housing.

Submitted: 1220 days and 8 hours ago.
Category: TV
Status: CLOSED
 
 
 
 
 
 
Posted by Conrad 1220 days and 8 hours ago.

Response From Expert

Hi and thanks for trusting us with your problem. How many times is the red light blinking? It should flasha certain number of times then pause and repeat the same number of flashes.

 
 
 
 
 
 
1220 days and 7 hours ago.

Customer Reply

as I stated before it is a steady blinking. (It does not pause and repeat again)

 
 
 
 
 
 
Posted by Conrad 1220 days and 7 hours ago.

Response From Expert

Thanks for the information. There are actually 3 lights on the front of the set. Can you tell me what is written to the right of the light that is blinking?

 
 
 
 
 
 
1220 days and 7 hours ago.

Customer Reply

Lamp

 
 
 
 
 
 

Accepted Answer

I saw your previous question that you asked around Thanksgiving and a lamp replacement was recommended at that time. You were also told that the lamp "ballast" or lamp power supply might be bad and that it was located in the lamp housing. That was incorrect. The lamp power supply on your set is actually located on the side of the lamp chamber and that is what I suspect has failed. it would still be a good idea to remove the lamp and inspect it. If the lamp "capsule" is good (the glass tube that runs up the center of the reflector), then your lamp ballast is at fault. The lamp ballast part number isNNN-NN-NNNN you can purchase one by clicking here
The ballast is accessed by removing the lamp first. Then shine a flashlight into the lamp chamber and you will see a screw on the left side wall of the lamp chamber. Remove the screw then grab the side wall near where you removed the screw and the side will slide towards you and pull out. Do not use too much force and don't pull it too far as there are wires attached to the ballast which is mounted on the side wall plate. There are two connectors that must be unplugged and then one or two screws holding the circuit board, and I believe one more screw where the lamp socket mounts to the side wall of the lamp housing. It is pretty much plug and play, just use care unplugging the wires as they have small locking tabs that must be pressed to release them.
If you are satisfied with my answer, be sure to click on the green ACCEPT button. If you have further questions, please feel free to ask them. Thanks for using our service!

Picture
Expert: Conrad
Pos. Feedback: 99.6 %
Accepts: 942

Technician

Training on many types of consumer electronics, training on Sony Samsung and JVC

 
 
 
 
 
 
Posted by Conrad 1220 days and 7 hours ago.

Expert's Answer

Please disregard the previous instructions for lamp ballast replacement. I had the wrong instructions. I will give you the correct instructions:
The lamp driver is much easier to access in this chassis. The lamp must be removed in order to remove the lamp driver board. A plastic cover located at the rear of the lamp chamber is secured with 3 screws as shown in Figure 3-4. The cables behind it must be removed from their retainers. The cover is then lifted up and to the rear to remove it and expose the lamp driver as illustrated in Figure 3-5. Note the position of the high voltage antenna wire and how it is secured by the retainer tab on top of the lamp chamber.
Remove any screws securing the lamp driver board to the lamp chamber. There is usually only one at the front of the unit but some sets have been found with an additional screw at the rear. Unplug the lamp control and B+ connectors. Release the small clip located at the left rear and the board will lift up easily.
In Figure 3-6, 1 screw is removed to release the lamp socket. Release the high voltage wires from the indicated retaining clips. The lamp socket is removed by lifting on the bottom edge where the screw was removed. The upper edge of the socket has a tab that slides into the housing to secure the top portion of the socket. Note the positioning of the high voltage wires and install them with the same routing as shown in the illustration. This is critical to ensure proper operation of the lamp
There are a couple of pictures that should help. I will post one in this frame and another in the next frame.
graphic

 
 
 
 
 
 

Accepted Answer

Picture number two:
graphic

Picture
Expert: Conrad
Pos. Feedback: 99.6 %
Accepts: 942

Technician

Training on many types of consumer electronics, training on Sony Samsung and JVC

 
 
 
 
 
 
1220 days and 7 hours ago.

Customer Reply

Thanks, XXXXX XXXXX replace it.

 
 
 
 
 
 
Posted by Conrad 1220 days and 7 hours ago.

Response From Expert

Thanks for using our service!

 
 
 
 
 
 

Related TV Questions

 
 
 
Question Date Submitted
 
 
 
 
 
 

Ask TV Technician Online Now

6 TV Technicians are Online Now
Type Your TV Question Here...
characters left:
Ask Your Question Now