How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Conrad Your Own Question

Conrad
Conrad, Technician
Category: TV
Satisfied Customers: 944
Experience:  Training on many types of consumer electronics, training on Sony Samsung and JVC
Type Your TV Question Here...
Conrad is online now
A new question is answered every 9 seconds

I purchased a Sony Trinitron WEGA 36 television in 2002 and

Customer Question

I purchased a Sony Trinitron WEGA 36" television in 2002 and have been very pleased with its performance until a couple of days ago. At that time, the screen began displaying the initial channel setup menu without action on my part. Normally if this menu appears you hit the channel down button and the display will disappear, but in this case, the display disappears, but re-appears in seconds. I am also now having problems with the television not being responsive to the remote. Can you help?
Submitted: 5 years ago.
Category: TV
Expert:  Conrad replied 5 years ago.
Could you provide the model number of your Sony TV?
Customer: replied 5 years ago.
Yes it is a KV-36FS200
Expert:  Conrad replied 5 years ago.
Thanks for the information. I have seen similar symptoms from defective switches on the front panel control board. Occasionally the switches will go intermitent and cause problems like this. Also, if the screen is cleaned with glass cleaner and some of it runs down the front of the screen, it can leak behind the bezel and drip on to the front panel control board. Accessing this board can be a real job as the chassis has to be pulled out to get to the front panel board. Is this a repair you were going to attempt yourself? I don't normally recommend consumers attempt repairing their own CRT sets as the risk of lethal shock is very real. Get back to me and let me know how you want to proceed.
Customer: replied 5 years ago.
Can you give me some idea of how much it would cost for a professional television repairman to fix this problem? I have already spoken to a Sony authorized repair shop and they want me to bring this behemoth into their shop or pay a significant service fee if the repairman comes to my home and cannot repair the TV onsite. Do you think that this problem could be fixed onsite by a professional?
Expert:  Conrad replied 5 years ago.
The problem can be fixed onsite without too much trouble. An estimate for repairs should run $100-$150 for a tech to come out, verify the problem and give you a quote. The repair itself I would estimate at around $300-$350, most of that being labor. The switches are not expensive, but the job is labor intensive and that is why the cost is so high.
Conrad, Technician
Category: TV
Satisfied Customers: 944
Experience: Training on many types of consumer electronics, training on Sony Samsung and JVC
Conrad and 4 other TV Specialists are ready to help you
Expert:  Conrad replied 5 years ago.
If you are satisfied with my answers, be sure to click on the green ACCEPT button. If you have further questions, please feel free to ask them. Thanks for using our service!
Customer: replied 5 years ago.
Thank you very much for your help, it has made my decision to replace the TV much easier and an informed one as well. I guess I will be watching the Super Bowl on a new LCD!
Expert:  Conrad replied 5 years ago.
Consider an extended warranty when buying a new LCD as the use of lead free solder has made failures more common. Thanks for using our service!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)