How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask bobdtvman Your Own Question

bobdtvman
bobdtvman, Technician
Category: TV
Satisfied Customers: 94
Experience:  19 Years Expierence as an TV/Appliance and Electronics technician
9810451
Type Your TV Question Here...
bobdtvman is online now
A new question is answered every 9 seconds

We have a magnavox flat screen tv. The color went out after

Customer Question

We have a magnavox flat screen tv. The color went out after approx. 7 months. Retailer would not stand behind. Took it to local repairman. He said the entire "borad" would need to be replaced, magnavox is the only one that is like that. Cost approx. 300. parts and labor. We have had Sony and RCA that have lasted 20 plus years, can this be true?
Submitted: 5 years ago.
Category: TV
Expert:  bobdtvman replied 5 years ago.
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-Could you explain your situation a little more? could you send us the model number?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
Customer: replied 5 years ago.

Model no 26MF231D37

Serial no, BZ3a067360381

 

Purchased Nov 2006, color out approx. 7/08

repairman, Nov 2007, I know it was under a one year period, but not 100% sure of the dates but have all the paperwork. Been watching in black and white....

Customer: replied 5 years ago.

Model no 26MF231D37

Serial no, BZ3a067360381

 

Purchased Nov 2006, color out approx. 7/07

repairman, Nov 2007, I know it was under a one year period, but not 100% sure of the dates but have all the paperwork. Been watching in black and white....

Expert:  bobdtvman replied 5 years ago.

are you able to explain your connection, Is it hooked to a cable box, sat, dvd etc?

are they all b/w

Customer: replied 5 years ago.
hooked up by Comcast cable box, yes all are black and white. Went through all the trouble shooting procedures, and it is hooked fine.
Customer: replied 5 years ago.

anyone able to anwser the above questions?

Expert:  bobdtvman replied 5 years ago.

Are you able to try a different input on the set, to see if it comes in color on a different input?

Ex, If your cable is b/w on a video (yellow jack) does it come in color on hd or Tuner input?

This will help us to identify the source of the problem. Do you have a dvd player or vcr or anything else hooked up.

More information is necessary to give you an accurate answer.

Customer: replied 5 years ago.
I'll give it a try and let you know as soon as I peel my husband from the sports......
Customer: replied 5 years ago.
Tried changing yellow connect from cable box to all other options, do not have dvd or vcr hooked up.
Customer: replied 5 years ago.
I think we have a lemon....just can't get anyone at magnavox to call back or respond to inquires regarding repairs. Don't want to take your valuable time on a Sat. Thanks
Expert:  bobdtvman replied 5 years ago.

you definitely have a problem with the set, and I would agree that it should have lasted more than a year without failing. you can try to contact the store you purchased it from, They may have a record of your purchase.they may be able to give you information on the warranty Maybe they would be willing to exchange it, or contribute to the repair costs, or possibly give you partial credit towards a different brand.

If you would like to continue to troubleshoot hhe set, you can get back to me.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
bobdtvman
bobdtvman
TV Technician
94 Satisfied Customers
19 Years Expierence as an TV/Appliance and Electronics technician