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Neil
Neil, Technician
Category: TV
Satisfied Customers: 857
Experience:  More than 10 years experience repairing TV's and electronics equipment.
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Toshiba. Tv. the volume is not working. the picture is fine

Customer Question

Toshiba. Tv. the volume is not working. the picture is fine but no sound is coming out
Submitted: 8 years ago.
Category: TV
Expert:  Neil replied 8 years ago.

Hi,

 

Thank you for using JustAnswer.

 

What is the model number of your TV?

 

Customer: replied 8 years ago.

where would that be located on the tv?

 

Expert:  Neil replied 8 years ago.

At the back of the TV, usually printed on a white sticker.

 

Customer: replied 8 years ago.

model number is XXXXX follows

cx32d60

Expert:  Neil replied 8 years ago.

I'm assuming that you check that the volume is not set low or the TV is not in MUTE.

 

This problem of no audio on your TV is caused by a MUTE transistor that failed. If you are doing the repair on your TV, I can give you the location and part number.

 

I hope this answers your question and if you have more please feel free to ask.

 

Please click the green ACCEPT icon if you feel I have given a complete answer, and you can leave positive feedback. Positive feedback and bonuses are always greatly appreciated!

 

 

Regards,

Neil

Customer: replied 8 years ago.
my wife found a switch on the back of the tv that turns the volume off and on. Thank you though. haha
Customer: replied 8 years ago.
now we just can turn the volume down
Expert:  Neil replied 8 years ago.

When you turn the volume up does it display on the screen that the volume is going up?