Have TV Questions? Ask a TV Technician
Hi Customer. Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:-Could you explain your situation a little more?
Can you verify the model number on the back of the TV is 19GT241? Thank you again for trusting us with your problem.
Please reply as soon as possible so that we can finish answering your question.
Please do not accept if these options do not get the TV working.
The owner's manual will have the information for the default password XXXXX the owner's manual can be purchased by clicking here. The GE and RCA model numbers are the same.
You might wish to call RCA(NNN) NNN-NNNNand see if they have the default password. I will call them tomorrow if you wish.
Below are several more suggestions that may or may not work.
Hold down MENU on the remote and VOLUME DOWN on the TV it?s self at the same time for at least 4 seconds. The set won't say so, but the lock will be unlocked Hold down the 0 on the remote and the VOLUME DOWN buttons on the TV its self at the same time for at least 4 seconds. The set won't say so, but the lock will be unlocked Hold down the MENU button on the front of the TV and the TV button on the remote at the same time for at least 4 seconds. Hold down GO BACK on the remote and MENU on the front of the TV at the same time for at least 4 seconds. Hold down EJECT on the front of the TV and the MENU button on the remote at the same time for at least 4 seconds.
Default passwords 0000 and 9999 may work.
The above has the owner's manual for less.
Edward, unfortunately, none of the above worked. Yes, I would appreciate you calling RCA before I try ordering an operating manual.
Bad news. I contacted GE and was told we need the original remote in order to reset the password. We only had a universal remote. We were also told the original remote is no longer available but they would try to determine if a compatible remote was available and that would take several days.
A new original remote for this TV can be purchased by clicking here. A used remote that will operate the TV can be purchased by clicking here for under $10.