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HiCustomer Thank you for asking your question on Just Answer. The other Experts and I are working on your answer. By the way, it would help us to know:-Could you explain your situation a little more?
Are you using the original remote?
Do all the other functions work?
What is the model number of the TV?Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.