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Michael
Michael, Technician
Category: TV
Satisfied Customers: 727
Experience:  6 Years component level TV repair. Ex-Military RADAR and radio repair.
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what to do about horizontal stripes on my new sony lcd tv.

Resolved Question:

what to do about horizontal stripes on my new sony lcd tv. they create a ghost effect and distort some color
Submitted: 6 years ago.
Category: TV
Expert:  Michael replied 6 years ago.

HiCustomer Thank you for asking your question on Just Answer. The other Experts and I are working on your answer. By the way, it would help us to know:
-Could you explain your situation a little more?
-Please describe the horizontal stripes, are they colored? How wide are they? do they move?

-Please be as specific as you possibly can. Yes it matters that much. Laughing
Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Mike

Customer: replied 6 years ago.
thank you for your timely response. i have been away for a few hours.
basically, these lines began to appear nearly 1 week ago. they run horizontally across my new (17 days old) lcd sony television screen. every other line appears to be a hint brighter than the regular color displayed. also, these lines are creating a sort of ghosting effect, where i see double images/words. the lines are nearly 1 inch thich and do not float or move. i am uncertain if this has to do with an electrical current or interference, but the distortion is not limited to just 1 input. i have my cable box and ps3 each connected to the unit using hdmi cables, so there are very few wires actually connected to my television.
Expert:  Michael replied 6 years ago.
You need to cal for service ASAP, these lines sound like serious trouble, and you don't want the problem getting any worse. You are within your warranty period so it will not cost you any money.
Sounds to me like the panel is bad, I personaly have seen a rash of these sony panels go bad and it is unfortunate, I am a big sony fan.
Ever since their XBR rear projo LCD's thequality has gone down hill. Don't get me wrong, the picture is awesome! but build quality is bad. Get yourself an extended warranty my friend.
Don't even attempt to fix this yourself or you will void your warranty.


Here:
You can call Sony customer support at 1-800-222-7669 or 1-888-772-7669


Hours: Mon-Fri 8:00AM-12:00AM (Midnight) /

Sat-Sun 9:00AM-8:00PM EST

Hope that helps!



Mike

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Michael, Technician
Category: TV
Satisfied Customers: 727
Experience: 6 Years component level TV repair. Ex-Military RADAR and radio repair.
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