HiCustomer Thank you for asking your question on Just Answer. The other Experts and I are working on your answer. By the way, it would help us to know:-Could you explain your situation a little more?
What is the model number of the TV?How long have you owned the TV?What have you tried to correct the problem?Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
If you can access the menu with the remote you have the lock can be turned off in the menu. Information on that can be found in the owners manual that can be viewed or downloaded by clicking here. If the menu cannot be accessed I am afraid the original remote will be needed. The remote can be purchased from the manufacturer by calling 1-678-318-9060 or sending an email to firstname.lastname@example.org.
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