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What's the problem with my Sharp copier machine?

Sent to General Experts March 07, 2007 2:01 p.m.

The model is Sharp AL 1631. It fails to function, and displays a red icon (trouble indicator) that resembles a roller contained inside the machine....looks like part of the mechanical assembly. I don't have the manual to decipher codes/icons etc.

Your help is appreciated.

Customer (name blocked for privacy)

Status: Closed Value: $15

Answer
March 07, 2007 3:54 p.m. (1 hour and 53 minutes later)

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Ramesh -- Internet Researcher -- 95% Positive Feedback on 155 General Accepts
Bachelor degree in Commerce.

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Sent March 07, 2007 8:21 p.m. (4 hours and 26 minutes later)

I wish to have an interpretation of the problem, and suggested solution. I appreciate your efforts, but I am able my self to net work links, repair services etc. As for sending for a manual, I wanted to bypass that for immediate help and am willing to pay for definitive info.

Customer (name blocked for privacy)

Answer
March 08, 2007 5:25 p.m. (21 hours and 4 minutes later)

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Ramesh -- Internet Researcher -- 95% Positive Feedback on 155 General Accepts
Bachelor degree in Commerce.

Reply
Sent March 08, 2007 7:08 p.m. (1 hour and 42 minutes later)

thank your for your efforts, and time

CR McKitrick

Customer (name blocked for privacy)

Reply
Sent March 10, 2007 8:38 a.m. (1 day and 13 hours later)

Relist: I still need help.
though I received methods and means to pursue finding a solution to my problem, I did not receive actual answers to my problem

Customer (name blocked for privacy)

Answer
March 10, 2007 8:58 a.m. (19 minutes and 50 seconds later)

ACCEPTED

Hi Customer (name blocked for privacy),

The only light indicator that resembles a roller on your machine is the drum replacement required indicator light. If the light is steady, it means replacement of the cartridge will be needed soon and to prepare one for replacement. If the light is blinking the drum cartridge needs to be replaced with a new one for the machine to operate. I was unable to copy and paste the "icon" troubleshooting section for you from the manual on your machine so I am giving you the link so you can clarify that the icon you described is the same one I am referring to. Good luck !http://www.sharpusa.com/files/cop_man_AL1641CS_1631.pdf

I hope I have answered your question. If so please press the accept button as well as leaving positive feedback if you feel you are satisfied with my answer.

Have a super day!

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Dee -- Research Specialist -- 100% Positive Feedback on 120 General Accepts
35 yrs in Art Industry, Gallery owner, Illustrator, Designer, Teacher, Private Firm Researcher

Reply to Diane
Sent March 11, 2007 9:52 a.m. (1 day and 0 hours later)

I will pursue this and get back to you asap...
thanks
Royce

Customer (name blocked for privacy)

Reply
Sent February 18 7:56 p.m. (344 days and 10 hours later)

I may have goofed. Is this payment still pending?
I apologize if it is. I thought I authorized payment a long time ago.

Please advise me. I recently posted (and paid) for a different query and noticed this seems to be still pending.

Is it?

Customer (name blocked for privacy)

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