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Question

scheduled call to my Tivo


Sent to General Experts July 26, 2006 10:30 a.m.
Tivo is unable to get it's regularly scheduled telephone call to my machine...accordingly, I no longer recieve the information and the ability to recored my "season pass" programing...I have checked the line and it works fine (I plugged in a phone to the jack and it worked)...but it doesn't work when replugged into my Tive...all I get is "call failed"...I followed the troubleshooting hints to no avail...So, now what? The phone # is 516 374 4077 and my name is Ed Wolf...The Tivo box is a Phillips brand...thank you

Customer (name blocked for privacy)
Status: Closed   Value: $10   
Info Request
July 26, 2006 11:38 a.m. (1 hour and 8 minutes later) 		REPLIED to Info Request Check Mark

Have you tried calling TiVo customer support yet?

Is your monthly subsription paid up to date?

Regards,

Ryan



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PictureRyan  -- Professional Researcher -- 100% Positive Feedback on 274 General Accepts
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Reply to Ryan
Sent July 26, 2006 3:06 p.m. (3 hours and 27 minutes later)
Don't have a number for customer support and yes everything is paid in full
Customer (name blocked for privacy)
Answer
July 26, 2006 3:09 p.m. (3 minutes and 8 seconds later) 		REPLIED Check Mark

Since your TiVo is a Philips brand you'll want to contact this phone number:

Philips Technical Support
Phone number: 800-260-7032
Hours of operation:
Monday-Friday
9:00 AM - 6:00 PM Pacific

It definitely sounds like a problem on their end and not the TiVo. They'll be able to get you all fixed.

Regards,

Ryan



__________________
If you found my help useful please don't forget to "Accept " A Bonus and Feedback is greatly appreciated
PictureRyan  -- Professional Researcher -- 100% Positive Feedback on 274 General Accepts
I only answer questions I'm 100% confident in. If you got an answer from me it's because I know it!
Reply to Ryan
Sent July 26, 2006 3:52 p.m. (42 minutes and 9 seconds later)
in order to get a techie on the phone at Phillips they want $20 up front...that's a joke
Customer (name blocked for privacy)
Reply to Ryan
Sent July 26, 2006 3:55 p.m. (3 minutes and 24 seconds later)
they directed me to phillips..a merry go round
Customer (name blocked for privacy)
Answer
July 26, 2006 3:58 p.m. (3 minutes and 0 seconds later) 		ACCEPTED Check Mark

Is your TiVo still under warranty? How long have you had it for?

Have you tried this number 877-367-8486 ?

This is Tivo's generic number. They should at least be able to verify for you that it's the box and not the programing or connection.

Unfortunately, TiVos are notorious for breaking. Mine just broke last month. You're expected to just buy a new one when they do, which is why the lifetime subsriptions are for the life of the box.

Let me know how that number works for you.

Regards,

Ryan



__________________
If you found my help useful please don't forget to "Accept " A Bonus and Feedback is greatly appreciated
PictureRyan  -- Professional Researcher -- 100% Positive Feedback on 274 General Accepts
I only answer questions I'm 100% confident in. If you got an answer from me it's because I know it!
Reply to Ryan
Sent July 26, 2006 4:42 p.m. (44 minutes and 22 seconds later)
forget it...they told me to call phillips and I've done that already...good try ...no success
Customer (name blocked for privacy)
Answer
July 27, 2006 5:08 p.m. (1 day and 0 hours later)
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PictureRyan  -- Professional Researcher -- 100% Positive Feedback on 274 General Accepts
I only answer questions I'm 100% confident in. If you got an answer from me it's because I know it!

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