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Can you tell me the actual fault code and or codes your getting?
If you can get me the actual code I can advise you from there.
In most cases it usually a signal concern and or the lock up solenoid has failed . At either rate this should have been addressed by the builder.
The solenoid is separate but it also requires the Hydraulics to be working properly as well. This sounds to me like the builder did not get something right.