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does this shop know how to check the fluid or they do not know ?
no 1 quart will not be enough but we do not know how much fluid it has lost
a transmission shop or the dealer is where this vehicle needs to go as there is a special dip stick either has to properly check the fluid level
have it towed to the dealer or a transmission shop as if its low it may damage the transmission further is its not already damaged from driving it
the fluid level must be set to the correct level and only with the special dip stick this can be done
have them set it to the correct level and see how it shifts and rides
if it still acts up the odds are it was driven too long with low fluid and may have damaged some internal clutches
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