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My name is ***** ***** I would be happy to provide general information regarding your question. First, I am sorry to hear of the situation you and your daughter are in as a result of this situation.
It seems as if you question omits certain information that may be relevant to the discussion at hand. What I have learned is, in these situations, there are numerous questions that need to be asked and answered for a customer to get the information they need. May I suggest, based on this type of question, would you prefer a live phone call so I can ask and, more importantly, answer all the relevant questions that may be needed in this type of situation?
I'm sorry, but the only way to discuss over the phone would be through JA. Feel free to accept or reject the proposed additional offer service. If you cannot accept, please let me know and I will make sure an expert can continue assisting you here via this Q&A.
Just a reminder, I am here to assist you with your question. Please let me know how you would like to proceed. Thanks!