Toyota Repair Problems? Ask a Mechanic for Answers ASAP
Hello, thanks for posting, yes that bulletin is still valid but not removing that spring and metal bracket should not cause the motor to fail again, it's easy to test the motor by applying power to it, it either works or not. There have benn cases like that where the back door ECU was the actual problem I have replaced some of those in the past to correct this problem, the dealer should check , I believe there is an updated door ecu available.
Thanks for the reply, would have to agree with you on this, it does sound like they just replaced the motor (quick fix) there is a reason they recommend replacing the ecu as well, obviously they did not use the bulletin instructions and you have a good case. Take a copy of the TSB with you when you go back and ask some questions.
I think it would be wise to start with the service manager, then if necessary the general manager.
You're welcome , please take a moment to click on an accept or rating button, I appreciate it very much and good luck.