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Hello and welcome
You need to have a look at the 12 volt auxiliary battery in the trunk, this usually happens when that battery gooes dead or is discharged, try to jump start it, if it starts replace the 12 volt battery, if it's never been replaced it's now six years old and that's over the average life span of that battery.
Keep me posted.
Hello, it's been a couple of days since I replied, did jumping the battery help? did you resolve the issue?