How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ted Ritter Your Own Question
Ted Ritter
Ted Ritter, Toyota Master Tech
Category: Toyota
Satisfied Customers: 4141
Experience:  Toyota Master Tech, ASE Certified
Type Your Toyota Question Here...
Ted Ritter is online now
A new question is answered every 9 seconds

I have 2011 Toyota Prius car have accident after accident

Customer Question

I have 2011 Toyota Prius car have accident after accident car was drivable after a couple days I can't start car on dashboard just pop out message " hybrid system check" . My scanner doesn't show any diagnostic codes. I looking for help.
Submitted: 14 days ago.
Category: Toyota
Expert:  Ted Ritter replied 14 days ago.


Check the 12 volt auxiliary battery located on the right side inside the trunk, or just try a jump start with a jumper box or another car, you can access the jumper in the fuse box under the hood inside is a small red cover with a plus sign on it, you can attach the positive jumper cable there. If it starts the 12 volt battery will ost likely need to be replaced.

Customer: replied 14 days ago.
I'm car mechanic too I doesn't have too much experience with Toyota hybrid battery have 13v I already tried before put extra jamp to front fuse box
Expert:  Ted Ritter replied 14 days ago.

Thanks for the reply, can the scanner you are using access the hybrid system? If the check engine light is not and it only says to check hybrid system you need to be able to check for codes in the hybrid computers.

Customer: replied 14 days ago.
I need try
Expert:  Ted Ritter replied 14 days ago.

Ok, let me know what you find.

Customer: replied 14 days ago.
Myes scaner have access too Airbag ABS but not too hybrid system. Tomorrow I will try borrow scanner from my friends
Expert:  Ted Ritter replied 14 days ago.

Sounds good, speak to you then.

Related Toyota Questions