the key would not turn the ignition switch, then key would not come out of switch. Upon attempting to move shift lever back and forth, broke the metal coupling which holds the shift lever
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: eventually found that a tumbler or two, in the switch, had broken, trapping the keyh in the switch.. we have removed the switch and can install another but now I have to figure out how to fix what I broke , on the side of the steering column that holds the shift lever
JA: What is the model/year of your Toyota?
Customer: 1998 avalon
JA: Are you fixing your Avalon yourself? What have you tried so far?
Customer: trying to. my son has pulled out switch an installed another and if we hold our mouths right we can start the car by using the original key, which gets past security then quickly inserting new ket and starting engine
. But the shift lever is torn off the colkumn and we can shift the transmission by attaching pliers to portion of shifter
JA: Anything else you want the mechanic to know before I connect you?
Customer: No sir, I plan to get a new switch from a toyota dealer that will use my original keys and also disable the security light as normal . I have no idea what the piece is that I broke which holds the shift lever or what to buy to replace it. and how to replace it. Am I making sense