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Thank you for trusting us with your questions. Does the sunshade make any noise or attempt to move?
Ok, there is something to try here. If it doesn't work, the shade will need to be replaced. Get another person to help you, and look for the arms on the side of the shade that unfold when the shade goes up. The arms hinge in the center and fold inward. Put a little pressure inward at the hinge and have someone press the button to lower the shade. Sometimes, the shade arms will over extend and get stuck. If that doesn't work, the shade will need replacement.