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Jared D
Jared D, ASE Certified Technician
Category: Toyota
Satisfied Customers: 1733
Experience:  Shop Supervisor at County Fleet
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I have a 2011 Toyota sienna xle, replaced the battery,

Customer Question

I have a 2011 Toyota sienna xle, replaced the battery, nothing turns on?
JA: Have you tested the battery with a voltmeter? And can you see if it's leaking or not?
Customer: Battery brand new from Costco, yesterday. No leaks.
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Have to tow it to a mechanic. Tried changing battery only.
JA: Anything else you think the mechanic should know?
Customer: I noticed the other day, I was waxing the van while the radio was playing, and then the van didn't want to start up.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Toyota Mechanic about your situation and then connect you two.
Submitted: 11 months ago.
Category: Toyota
Expert:  Jared D replied 11 months ago.

Good morning,

Is there any possibility that the battery was hooked up backwards? Even for a second?

Customer: replied 11 months ago.
Expert:  Jared D replied 11 months ago.

Ok. That's common on these siennas.

At this point you will need to check to make sure voltage is getting to through the main fuse from the battery. Nothing works right? No headlights, radio, etc?

Customer: replied 11 months ago.
nothing turns on.
Expert:  Jared D replied 11 months ago.

You will need a multi-meter to test this:

Check the fuse box for voltage to any of the fuses. This is done with the positive probe of your multi-meter touching the metal test tab of the fuse and the negative side on the battery- with your multi-meter set to DC volts.

Expert:  Jared D replied 11 months ago.

I just wanted to check whether you still need help with this issue.

Please let me know if you do.

Customer: replied 11 months ago.
bad alternator. thanks.
Expert:  Jared D replied 11 months ago.

That makes sense. Please let me know if you need help in the future.

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