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Chris (aka-Moose)
Chris (aka-Moose), Auto Technician
Category: Toyota
Satisfied Customers: 773
Experience:  16 years of experience
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I have a 2009 Matrix. The car was sputtering and then lost

Customer Question

I have a 2009 Matrix. The car was sputtering and then lost power. I had the plugs checked and fuel pump replaced. The car turns over, but dies out. The fuel is not getting to the motor.
JA: Have you checked the spark plugs? When was your air filter last changed?
Customer: The spark plugs were checked, and the air filter was replaced last year.
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Yes. I've replaced the fuel pump. I don't know what else to do.
JA: Anything else you think the mechanic should know?
Customer: No.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Toyota Mechanic about your situation and then connect you two.
Submitted: 4 months ago.
Category: Toyota
Expert:  Ted Ritter replied 4 months ago.

Hello, thanks for posting

If the engine starts and runs how long does it run before shutting off? Have checked it for any diagnostic codes?

Customer: replied 4 months ago.
I've been trying to do this on my own. I haven't taken it to the shop to run a diagnostic.
Expert:  Ted Ritter replied 4 months ago.

Ok, I understand, does it start at all? does it run and shut off right away? I'm trying to get some kind of idea what is going on with this engine so I have to ask some questions.

Customer: replied 4 months ago.
The engine did turn over, sputter, and then die. Now, it doesn't turn over at all.
Expert:  Ted Ritter replied 4 months ago.

By turn over do you mean that the engine is cranking with the starter but not fire up?

Customer: replied 4 months ago.
It would fire up and then die. Now, it does not fire up.
Expert:  Ted Ritter replied 4 months ago.

Have you check for spark at the coils, where the spark plugs go into the connector? Do you happen to have a 12 volt test light or voltmeter?

Expert:  Ted Ritter replied 4 months ago.

If you need more time to do this we can continue tomorrow morning.

Customer: replied 4 months ago.
Thank you, tomorrow would be great.
Expert:  Ted Ritter replied 4 months ago.

Have a good evening.

Customer: replied 4 months ago.
A friend checked the connector for the spark plugs and rechecked the fuel pump; they're working. He said that it is the fuel relay, and that I have to take the car to the dealer.
Expert:  Ted Ritter replied 4 months ago.

If the fuel pump is working how can it be a relay? maybe it's better that you have a dealer look at it , this is beyond what I can deal with here not having access to the car.

Customer: replied 4 months ago.
I don't know, that's why I posted.
Thank you for your feedback. I was hoping that I wouldn't have to go to the dealer, can't be helped.
Expert:  Ted Ritter replied 4 months ago.

I understand, sorry but it is what it is, I can only do so much here online, good luck.

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