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Chris (aka-Moose)
Chris (aka-Moose), Auto Technician
Category: Toyota
Satisfied Customers: 842
Experience:  16 years of experience
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The brakes on my Scion Xb 2009 squeal when in reverse. I've

Customer Question

The brakes on my Scion Xb 2009 squeal when in reverse. I've read where Scion engineers recognized the problem and there is now a new pad and shim replacement to solve the problem.
JA: Thanks. Can you give me any more details about your issue?
Customer: When backing up and I put the brakes on they squeal. The site RepairPal said that Scion engineers recognized the problem and modified the shape of the brake pads and shims. I called a Scion dealer and they were of no help. Just said to bring it in.
JA: OK got it. Last thing — Toyota Mechanics generally expect a deposit of about $20 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Toyota
Expert:  Jeromy Madison replied 1 year ago.

Hello, are you still looking for answer?

Customer: replied 1 year ago.
I am. Your help is appreciated!!!
Customer: replied 1 year ago.
Are you able to answer my question? I'm waiting!!!!
Customer: replied 1 year ago.
I paid for your service using PAYPAL.
Expert:  Toyota Service replied 1 year ago.

Hello. Welcome to Just Answer. We apologize for the delay. Are you still needing assistance on this issue? If so, please kindly reply. Thanks

Customer: replied 1 year ago.
Since I never received an answer I'm going to ask for a refund.