How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jared D Your Own Question
Jared D
Jared D, ASE Certified Technician
Category: Toyota
Satisfied Customers: 1335
Experience:  Shop Supervisor at County Fleet
62275574
Type Your Toyota Question Here...
Jared D is online now
A new question is answered every 9 seconds

Key wont come out of pruis and it wont start

Customer Question

key wont come out of pruis and it wont start
Submitted: 1 year ago.
Category: Toyota
Customer: replied 1 year ago.
The power light comes on in the prius and the a/c and stero comes on but the car wont start and the key wont come out
Expert:  Jared D replied 1 year ago.

What year is your prius?

Customer: replied 1 year ago.
i belive her car is 2008
Customer: replied 1 year ago.
I can run out and check
Expert:  Jared D replied 1 year ago.

It sounds like your 12v engine battery is dying. For some reason, when the battery dies it holds the key fob in the slot. The lights and AC can all still work even though the 12v battery doesn't have enough power to start the gas engine.

Expert:  Jared D replied 1 year ago.

I just it looked up in the Toyota tech sheets; I'm almost positive that the 12v battery is the problem.

You could try to jump start it, but you can occasionally pop fuses on the hybrid when you try to jump start them. I would just get a replacement 12v battery.

Customer: replied 1 year ago.
I just went out its 2007 and i pushed hard on the break because a website said that it could be the break sensor not reading so i pushed hard and the key came out but now when i put it back in no power is coming on
cant even lock the doors
Customer: replied 1 year ago.
the 12v battery is in the rear hatch right?
Expert:  Jared D replied 1 year ago.

Yes. Here is how you replace it.

Expert:  Jared D replied 1 year ago.

Now that nothing comes on and the doors won't lock it really makes me think the battery is bad.

Customer: replied 1 year ago.
ok thank you the problem is i cant open the back hatch cuz I'm a large man and you have to do it manually from the back and i cant fit lol
Expert:  Jared D replied 1 year ago.

Yeah, I'm no stick figure myself and I can imagine that would pose a problem.

Let me know if you need any additional info.

Please don't forget to rate. They don't pay us if we don't get get a positive rating.

Expert:  Jared D replied 1 year ago.

Please don't forget to rate. They don't pay us if we don't get get a positive rating.

Expert:  Jared D replied 1 year ago.

Please don't forget to rate. They don't pay us if we don't get a positive rating.

Related Toyota Questions