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Chris (aka-Moose)
Chris (aka-Moose), Auto Technician
Category: Toyota
Satisfied Customers: 814
Experience:  16 years of experience
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I am having a problem with my toyota prius, it wont start

Customer Question

Hi i am having a problem with my toyota prius, it wont start and says parking malfunction. any ideas what the problem may be. can has been left to stand for about 3 weeks
Submitted: 1 year ago.
Category: Toyota
Expert:  Genchi Genbutsu replied 1 year ago.
Thank you for allowing me to help you with this concern today and am sorry to hear that this is happening. What have you done so far is trying to correct this condition? Have you tried jump starting the AUX battery?
Customer: replied 1 year ago.
HI,Yeah ive even put in a new battery but still not working.
Its not reading any fault on diagnostics either
Expert:  Genchi Genbutsu replied 1 year ago.
What brand scanner are you reading the ECU's with (there are about 30 of them)?
Customer: replied 1 year ago.
Snapon
Customer: replied 1 year ago.
we have fleet of prius and have always used this scanner
Expert:  Genchi Genbutsu replied 1 year ago.
Ok. Have you cleared all the codes and retried to start the vehicle?
Customer: replied 1 year ago.
Yeah we have tried
Expert:  Genchi Genbutsu replied 1 year ago.
Usually in this case the AUX battery is the cause and replacing it, then clearing codes, will fix it. If you have installed the correct OEM Toyota battery, cleared codes and it still is not working then the parking actuator itself will the the cause of the failure. The replacement procedure can be found in www.techinfo.toyota.com and is the exact same repair info that is used at the Toyota Dealer.
Customer: replied 1 year ago.
were on the website can i find this info
Expert:  Genchi Genbutsu replied 1 year ago.
Login (if you dont have an account, you will need to make one) and then under the year, make and model, search for parking actuator or a code like P3102 and that will step you through it.
Customer: replied 1 year ago.
do you not have a diagram that i can use
Expert:  Genchi Genbutsu replied 1 year ago.
No, for me to give you my access code to the site (or send you the diagrams) would invoke copyright infringement and you would want to get me in trouble would you? Also since your have a fleet of these Prius, I would think that your subscription to Alldata or the like company could provide it too you also.
Customer: replied 1 year ago.
hi, so i have subscribed but cant find exact match?
Expert:  Genchi Genbutsu replied 1 year ago.
Ok, let me have another Expert step in here to help us. Thanks.
Customer: replied 1 year ago.
ok
Expert:  Amedee replied 1 year ago.
Hello and welcome!
My name isCustomerand I can assist you with your question.
Did you still need help?
Can I start by getting your VIN?
Customer
Customer: replied 1 year ago.
Hiits a 2011 Toyota Prius.
Expert:  Amedee replied 1 year ago.
Thank you!
I will do some research.
Customer: replied 1 year ago.
I have changed over almost every part
Expert:  Amedee replied 1 year ago.
Ok
Expert:  Amedee replied 1 year ago.
I can send you some wiring diagrams if you would like. However, I would need to send it to your email. If thats ok with you, I can send over my contact information I can get this information to you.
Otherwise I would have to leave this open for other experts.
Customer
Customer: replied 1 year ago.
my email is***@******.***
Expert:  Amedee replied 1 year ago.
Thank you for that information. Which diagrams are you like me to send you? For what circuits?
Customer: replied 1 year ago.
Can you send me what you have so i can investigate the whole car
Expert:  Amedee replied 1 year ago.
Ok, will do!
Please check your email soon..

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