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If I may ask, did the vibration start recently or was it there for a long time?
since purchase, I presumed...notice on road trip at 60 mph+ for first time about 6 mo after purchase.
OK I See. I will be honest with you here. I don't like the oversized tires installed and I think that might have something to do with this issue. Having said that may I ask if the dealership objected initially about the installation of the larger tires?
Not at all!!...Indeed I had the dealer mgr confirm that all would be OK. And the local svc. mgr says no prob...
To be honest with you the service manager 99% of the time barely knows how a car works to begin with. That's why I never take the service manager's word when it comes to a technical question. Having said that, I will suggest something that you can ask the dealership to try
Have them get one of their stock cars, meaning another avalon from their inventory similar to your car. Swap the tires and wheels and have them drive it on the highway. If the vibration is gone which is likely going to be the case then start with having them install the correct size tires
If that still doesn't resolve the issue then we might have a bent wheel
OK...but the deal was predicated on the larger, better tires
Well toyota spent millions to develop your avalon to optimize it's ride and feel. changing the tire size significantly changes the vehicle's alignment geometry. Therefore vibrations and what we call fluttering of the body are likely
Also you could get michelin tires of the same original size
Tire/wheel switch was done w/ no change. Seems like match balance would have caught wheel out of spec, don't you think?
Have the dealership contacted toyota about this issue?
Did they take another avalon on a test drive on the highway to see if the vibration is there?
Don't know if talked to Toyota. Other avalon had smoother ride than mine
OK I think you need to take the issue to the next step here
Is the dealership being helpful or they are nice but they are not resolving the issue?
Seem to be trying...and nice...but not working.
OK Then let's give them the benefit of the doubt. These issues are very hard especially on a new car. There are a lot of implications for the dealership because it's a car they sold that has an issue and what is going to really make them look bad in front of toyota is that they agreed to install larger tires on a brand new car.
Now I would kindly talk to their service manager and basically tell them you are ready to escalate the issue to Toyota because you feel like you bought a lemon. Basically mentioning the word Lemon to a service manager translates into a threat in a nice way.
You paid a lot of money for this car and if this particular car has a problem that neither the dealership nor Toyota can resolve then they either give you back your money or change the car for you. This is the law in most states.
I am thinking that I can take it to a balance specialist and have them check the car our. Sve mgr said he would pay bill if it fixes the problem...what do you think of this before talking to the Mgr w.r.t. the Lemon step?
I don't see how an outside balance specialist can resolve this issue better than a factory trained and licensed professional at the dealership but if the manager is paying for you why not give it a shot. If this doesn't work then approach the manager with the lemon talk then if they didn't help and didn't involve Toyota then which they should then call toyota directly at 1-800-331-4331 because this is an abnormal problem and if the wheels and tires were swapped and still the same issue then Toyota will need to be involved here by sending a specialist to look at the car.
Did you have any other questions for me today?
No...I'll try that....thx
You're welcome. A positive rating for my input would be greatly appreciated.
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