Hello and thank you for trusting us with your Toyota question, My name is XXXXX XXXXX I will be assisting you today.
Are you available to discuss your question at this time?
I wanted to ask if the window recall was done or not.
I mean the power window switch recall was done
If you are not sure please provide the VIN no. so I can check
AMD, the dealer completed a recall notice last year while doing an oil change, so I didntand told me to ignore the notice when it came in the mail so I didn't pay attention. In any case, the dealer did an oil change and I mentioned the window switch problem and they fixed it. I was worried about the cost, but they fixed it for free. How often does that happen, I wonder?!
I just want to make sure I understand this, Was the switch fixed under the recall now? or last year?
AMD: the Toyota dealer completed a recall notice while doing an oil change last year. I believe it was window-related. In any case, I dropped by the dealer's service department while running errands and showed them the problem. Some sort of clip had broken and they repaired it. Am wondering if the problem was related to the recall, because they didn't bill me. That's a first -- they've never done anything for free!
AMD, the dealer completed
The problem is most likely related to the recall because the recall involves removing the switch and disassembling it. Toyota does actually compensate the dealership for their time on anything related to the power window switch.
So basically they are going to bill toyota for fixing the switch for you which is good as far as me and you are concerned.
If you have any issues down the road with the power window switch on the driver's side remember the recall and remember to ask the dealership and call toyota if needed they typically take care of the issue for you since there was a recall in that area and it's a very big and important recall.
Did you have any other questions for me today?
The recall repair was completed. It was done many months ago.
I know, however we had isolated cases where there was issues after the recall was completed long time ago. the reason for this is typically either that the recall was done incorrectly or it's pure luck and coincidence and toyota has been very good about covering both cases to satisfy the customer and not make a small problem big.
Oh, sorry. The dealer did not refer to the window recall notice. It's just amazing that there was no charge.
Dealerships will fix things for free at times when toyota gives them the OK to do so, And sometimes if you are a loyal customer to that dealership meaning when you maintain your vehicle at that dealership they will also fix things for free, of course being small things that don't take a lot of time.
Is there a way I can enlarge the chat window? Having difficulty reading and it scrolls so fast.
OK Let me switch the question to a different format, Please refresh your page in a few moments
Yes, MUCH better. I think you were on the right track with your diagnosis, even if the dealer acted before we finished our chat. Thanks so much. glad this service is available. I stumbled upon it but will recommend it to friends and family. .