How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Skyvisions Your Own Question

Skyvisions, ASE Certified Technician
Category: Toyota
Satisfied Customers: 13754
Experience:  Toyota Master Diagnostic
Type Your Toyota Question Here...
Skyvisions is online now
A new question is answered every 9 seconds

Toyota Corolla Verso: Toyota Verso 1.8 2005 petrol automatic.

Customer Question

Toyota Verso 1.8 2005 petrol automatic. The car was left at the airport for 3 days. Would not start when returned from trip. Lights, fan etc fine so no implication it was a battery fault. No mechanical noise at all, so starter motor solenoid not firing or nothing getting to starter motor. Car is at dealership and they say it is the starter motor but after a quick research on the web I am not 100% convinced. Do you have any alternative views or do you think it is the starter motor? Thank you.
Submitted: 2 years ago.
Category: Toyota
Expert:  Skyvisions replied 2 years ago.
Thank you for choosing JustAnswer and allowing me to help you resolve your Toyota questions! Just because the lights and accessories light up does not mean it is not the starter or battery. If the battery is weak it will turn all the lights on but will not have enough power to engage the starter. If the solenoid is bad on the starter it will make no noise with the exception of the starter relay but that is a very faint click and most people will not be able to here it. I would question them on the state of charge of the battery. But if they duplicated the problem more then likely it is the starter. It is the weakest link if the battery tested ok. The ignition switch rarely fail. The Neutral safety switch is about the only other item if it is an automatic trans.
Customer: replied 2 years ago.

It is an automatic. I am presuming the breakdown service did all they could for a battery fault to be found. Research on the web found a similar problem where the dealer changed the starter motor but 2 weeks later the same problem occurred. No refunds of course! Tell me more about this "Neutral safety switch". I did find mention of such a thing. Is it easy to repair or better just diagnose if its the fault? How do I bypass that to see if motor will start?

Expert:  Skyvisions replied 2 years ago.
Usually if the NSW is bad it will starter if shifted to Neutral. There are 2 larger gage wires on the NSW which is mounted on the front side of the Transmission just down or near the dipstick for the transmission. The small wire to the starter engages the starter. This has to have 12 v when the key is turned to the start position. The relay is energized after power goes through the NSW. If the starter relay is clicking the NSW is good. Then it is on to the starter from the power side of the relay.
Customer: replied 2 years ago.

ok, sounds like its not the nsw as there is a click. The click does sound electrical which is the relay you mention. If I hearthat click, its not the nsw correct?


How does this sound...


I have a battery that's fully charged. Will take that to the car and try it from that battery. If it still does not start, then we can say its the starter that needs replacing?


Is it an easy job to replace a starter motor on this? Have done it on a VW bus and an X5 before but know how some can be easy and others hidden under masses of wires, plastic, etc!

Expert:  Skyvisions replied 2 years ago.
Yes on the NSW. If there is 12 volts to the Small wire that engages the solenoid on the starter then the starter is bad. If you have another good battery then that will rule out any power supply issue and it leaves only the starter. Rarely is it an issue with the wiring. Starter is not to bad if it is the 1zz engine. If you have the VIN I can look it up. It should be the same as here in the USA.
Customer: replied 2 years ago.

maybe VIN is the chasis number?



Expert:  Skyvisions replied 2 years ago.
The starter is under the intake manifold and is the same as here in the USA. The solenoid is known to fail. Two 14 mm bolts one from the top and one from under the car. It comes out from the bottom. 12 mm nut on the main cable. No more then 1.0 hours in labor.
Customer: replied 2 years ago.

Sounds good. So might even be able to repair it myself outside the dealership :D


Armed with the info you provided I will go tomorrow and see what I can do. Thanks for your prompt responses.

Expert:  Skyvisions replied 2 years ago.
You are welcome.
Customer: replied 2 years ago.

Hello again! Any chance you can give me the start motors part number? I found 2810022040 and just want to make sure its the correct one. Thank you

Expert:  Skyvisions replied 2 years ago.
I came up with 28100-0D090 but the number you listed also fits the corolla 1.8 it may just be an updated number or higher wattage rating.
Customer: replied 2 years ago.

I found this part:


and it lists multi-original numbers! How can that be? Any idea how I can get the original part for my model?

Expert:  Skyvisions replied 2 years ago.
That starter will work. The part numbers are interchangeable. You would need to contact a Toyota dealer in your area for the original number but you will pay twice as much for it.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • THANK YOU, THANK YOU, THANK YOU!! I've got my baby back. Tomorrow I will get a tank of high octane, remove the top, go for a long long ride and enjoy my car. THANK YOU! Jughead USA
< Previous | Next >
  • THANK YOU, THANK YOU, THANK YOU!! I've got my baby back. Tomorrow I will get a tank of high octane, remove the top, go for a long long ride and enjoy my car. THANK YOU! Jughead USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • Chris (aka-Moose)

    Auto Technician

    Satisfied Customers:

    16 years of experience
< Last | Next >
  • Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Auto Technician

    Satisfied Customers:

    16 years of experience
  • Marty's Avatar


    ASE Certified Technician

    Satisfied Customers:

    ASE & Bosch Master Tech. 30 years experience.
  • Amedee's Avatar


    Toyota Technician

    Satisfied Customers:

    ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
  • Anthony's Avatar


    ASE Certified Technician

    Satisfied Customers:

    ASE Master Automobile Technician with over 20 years exp. in this field.
  • Richard's Avatar


    ASE Certified Technician

    Satisfied Customers:

    Toyota tech. ASE Certified Technician
  • Skyvisions's Avatar


    ASE Certified Technician

    Satisfied Customers:

    Toyota Master Diagnostic
  • Genchi Genbutsu's Avatar

    Genchi Genbutsu

    Toyota Master Technician

    Satisfied Customers:

    Toyota Certified Master Diagnostic Technician, ASE Master Technician with L1 Advanced Engine