How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ToyoPro Your Own Question

ToyoPro
ToyoPro, ASE Master Certified
Category: Toyota
Satisfied Customers: 1280
Experience:  Master Technician, 17yrs Automotive Industry
48590959
Type Your Toyota Question Here...
ToyoPro is online now
A new question is answered every 9 seconds

Toyota Prius Car wont start and the main battery light is

Customer Question

Car wont start and the main battery light is on and there is another light which looks like a car with other warning sign (!), the key also stuck in the ignition, unless i take off the battery terminal before i can remove the key and the code which comes on the scan tool is P3120 and P3030<br/><br/>on the display panel as i have said above, there is two lights, one is a battery main and the second is car with sign in the car and this two lites blinks, and the car wont start neither can the key be remove off from the ignition unless i take off the battery terminal.<br/><br/><span style="border-collapse: separate;font-style: normal;font-variant: normal;font-weight: normal;letter-spacing: normal;line-height: normal;orphans: 2;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;" class="Apple-style-span"><span style="" class="Apple-style-span">the warning screen has 3 icons, from left to right, they are: PS, MAIN (with battery icon), car icon with exclamation point ... it is the 3rd one that is highlighted.</span></span>
Submitted: 3 years ago.
Category: Toyota
Expert:  ToyoPro replied 3 years ago.

Customer:

Hello and Welcome to JustAnswer. I am reviewing your question and will be back with you in just a second.

Customer:

Have you tried jumpstarting or another 12V battery? The question is some what unclear on this end.

Customer :

Yes I have tried fixing a new 12 v battery hoping to start the car with it but yet, the car wont crank nor start, secondly the KEY get stuck in the cylinder, unless i disconnect battery terminal or unplug the key sensor cable beneath the steer while before i can take off the key..

Customer :

the gear lever is not shifting to P, but move in between R and N but wont get to D and B as well

Customer:

P3120 is a HV transaxle malfunction, the main system relay or transaxle has failed. P3030 is the battery voltage detective line snaped, the battery ecu has failed, or open circuit in battery voltage detective line, or the wire harness bussbar. Both codes are related to the high voltage system and I would recomend having a dealer perform further diagnosis.




Expert:  ToyoPro replied 3 years ago.
What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.
Customer: replied 3 years ago.
Relist: Answer quality.
this expertise is not specialist in hybrid, an expertise will tell me what and what to do, check this or that, i have read one expertise solution to a customer, was very helpful and will like to talk to that expertise from japan, because he has a great ideal on this problem i have posted
Expert:  ToyoPro replied 3 years ago.

You will have to perform some diagnostics in the high voltage system. I am certifed by Toyota for hybrid vehicles and work on them daily. If you are not fimilar with the hybrid high voltage system performing the required diagnostics can be extremely dangerous and potentially deadly. If you wish to continue working on your car I will opt-out so other experts may help.

Customer: replied 3 years ago.
Yes I will like to continue working on the car, therefore would prefer someone else suggestion, nonetheless the gear cannot move to park, no more how hard you tried to push it, it return to R and can shift to N, but cannot go to D, and B, more over if you hold it and tried to force it pulling it hard from R, it wil jump to D, with the force of pulling which is apply

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • THANK YOU, THANK YOU, THANK YOU!! I've got my baby back. Tomorrow I will get a tank of high octane, remove the top, go for a long long ride and enjoy my car. THANK YOU! Jughead USA
< Last | Next >
  • THANK YOU, THANK YOU, THANK YOU!! I've got my baby back. Tomorrow I will get a tank of high octane, remove the top, go for a long long ride and enjoy my car. THANK YOU! Jughead USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Auto Technician

    Satisfied Customers:

    278
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Auto Technician

    Satisfied Customers:

    278
    16 years of experience
  • http://ww2.justanswer.com/uploads/EU/eurotec/2012-6-11_13153_mpjaphoto.64x64.JPG Marty's Avatar

    Marty

    ASE Certified Technician

    Satisfied Customers:

    167
    ASE & Bosch Master Tech. 30 years experience.
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    Toyota Technician

    Satisfied Customers:

    1132
    ASE Master Technician advanced level specialist. Wisconsin certified emissions state inspector
  • http://ww2.justanswer.com/uploads/CA/caprio23/2014-4-30_201741_20121205122939.64x64.jpg Anthony's Avatar

    Anthony

    ASE Certified Technician

    Satisfied Customers:

    373
    ASE Master Automobile Technician with over 20 years exp. in this field.
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    9
    Toyota tech. ASE Certified Technician
  • http://ww2.justanswer.com/uploads/SK/skyvisions/2012-6-9_23736_JACropped3.64x64.jpg Skyvisions's Avatar

    Skyvisions

    ASE Certified Technician

    Satisfied Customers:

    11403
    Toyota Master Diagnostic
  • http://ww2.justanswer.com/uploads/genchigenbutsu/2009-05-09_003043_cimg16431.jpg Genchi Genbutsu's Avatar

    Genchi Genbutsu

    Toyota Master Technician

    Satisfied Customers:

    3425
    Toyota Certified Master Diagnostic Technician, ASE Master Technician with L1 Advanced Engine