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Recent Washing Machine questions

I have a Cabrio washer, the lid would not open. we unplugged

I have a Cabrio washer, the lid would not open. we unplugged it, now open but flashing E3 and F5. what do I do?JA: What's the make and model of your washing machine? And can you guesstimate how old it is?Customer: Its a Whirlpool Cabrio washer. Weve had it about 2 yearsJA: Do you plan on doing the work yourself?Customer: YesJA: Anything else we should know to help you best?Customer: No

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
How can I find out if my warranty is still valid? where

how can I find out if my warranty is still valid? where would I find the warranty number?JA: I'll do all I can to help. How long have you been dealing with this?Customer: washing machine needs repairs. I have had a problem for a week.JA: What's the make and model of your washing machine? And can you guesstimate how old it is?Customer: Its a Kenmore believe we bought it in 2014. where would I find the model number?JA: Do you plan on doing the work yourself?Customer: No. I want Sears to come repair it but I want to find out if the warranty is still valid before booking an appointment with them.JA: Anything else we should know to help you best?Customer: The receipt I have says warranty is valid until 6/25/19 but can't find the warranty number.

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Kelly

Owner/Technician

High School or GED

36,632 satisfied customers
My washer will fill up and then drain immediately. Usually

My washer will fill up and then drain immediately. Usually with the rinse cycle. I have to leave it on heavy duty or it does this every cycleJA: What's the make and model of your washing machine? And can you guesstimate how old it is?Customer: It's a centennial about 4 or 5 years oldJA: Do you plan on doing the work yourself?Customer: I don't really know what to do. My husband is an electrician. It is very frustrating due to having to wash some loads of clothes several timesJA: Anything else we should know to help you best?Customer: That's the only problem.

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
Is a certain amount of vibration expected in a rinse/spin

is a certain amount of vibration expected in a rinse/spin cycle of my washerJA: What's the make and model of your washing machine? And can you guesstimate how old it is?Customer: whirlpool model wtw4800x02JA: Do you plan on doing the work yourself?Customer: already installed by dealerJA: Anything else we should know to help you best?Customer: is a certain amount of vibration normal

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
Bleach does not go into washer when required; just stays in

Bleach does not go into washer when required; just stays in the cup.JA: What's the make and model of your washing machine? And can you guesstimate how old it is?Customer: May tag Neptune probably about 7 years old; can't see the model number.JA: Do you plan on doing the work yourself?Customer: YesJA: Anything else we should know to help you best?Customer: No

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
My maxima washer wont spin out it only has one flanel sheet

my maxima washer wont spin out it only has one flanel sheet and i have tried several speeds on the spin but it seems to off balance ?JA: What's the make and model of your washing machine? And can you guesstimate how old it is?Customer: its a matag maxima x around 3 years oldJA: Do you plan on doing the work yourself?Customer: im not sure how long is the warrenty?JA: Anything else we should know to help you best?Customer: not sure think thats bout it

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
Water runs through my duet, fills the washer tank to bottom

Water runs through my duet, fills the washer tank to bottom of door and runs on the floor. Slow trickle of water comes from the detergent tray into the washer cylinder when washer not running.JA: What's the make and model of your washing machine? And can you guesstimate how old it is?Customer: whirlpool duet, 10 to 12 yrs oldJA: Do you plan on doing the work yourself?Customer: I can, don don t know what is wrongJA: Anything else we should know to help you best?Customer: no

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
I have a Whirlpool washing machine 6ALSQ8000MWO, it will

HiI have a Whirlpool washing machine 6ALSQ8000MWO, it will wash but not spin dry, The clutch housing seems worn on the inside & there are small metal shavings around, nylon looks ok like it's worn the metal. Other than the housing wearing is there something like a bearing that could be putting excess load on the clutch. Bought it second hand from repairer and have had it 8 months - says clutch repaired 07/2016.Thanks

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
I have a Bosch Vision 500 Washing Machine model number

I have a Bosch Vision 500 Washing Machine model number WFVC6450UC/19. It is indication E: with no numbers and it is beeping. I have drained out and cleaned the pump and drain catch. Found a lot of goodies down there (change, zipper, key, etc.). Nothing has changed with the display since cleaning a turning back on. What do I do now?

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Tyler Z.

Appliance Technician

Bachelor's Degree

79,540 satisfied customers
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