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Warranty Related Questions

A warranty is a guarantee of the integrity of a product. It is also a guarantee of the creator’s responsibility for the repair or replacement of defective parts. There is often confusion on when a warranty can or should be upheld. These uncertainties often lead to questions like those answered below.

I purchased a newer car with a warranty. I found out that it has a lemon title. What recourse do I have as a consumer?

When you purchased the vehicle with a warranty, you had a contract with the dealer for the purchase of a car with reasonable expectation that the vehicle would have a clear title. Under contract law, when one party breaks the contract, the other party can demand that the party who breaks the contract pay foreseeable damage or make it right. The dealer who sold you the car can either provide a similar car or they can void the contract and return your money and take back the car in question. If they refuse, you have a right to sue them for breaking the contract.

Is it legal for a manufacturer to require registration as a precondition of warranty coverage?

A manufacturer can limit warranty coverage or term of warranty of their product if the warranty contract or terms were not followed as directed. It is important when purchasing products with a warranty to follow each and every required action to get the warranty in place. Additionally if a product needs repaired there will be specific instructions to follow in order for the warranty to kick in and pay out.

I had an external hard drive that was still under warranty crash. I took it to professionals to attempt to recover my data on the drive. Now that the casing has been opened, the company will not honor the warranty. What action can I take?

Warranty contracts generally have a provision in which you can only execute the performance under the warranty by abiding by the terms of the contract. Oftentimes, a contract will allow work to be completed on the product, but only by certified professionals deemed by the warranty contract. Additionally reputable data recovery companies know that they need to provide their service in a way that does not void the warranty. If that is the case you may have good cause to get reimbursement from the professionals you hired to recover the data.

Another option would be to sue the warranty company. If the professionals you used to recover the data are a credible company, you could possibly use them as witness to the fact that the product was not working and met warranty requirements. That may help you prove your case if you decide to sue.

I canceled my extended service warranty and paint protection package on a new car purchase. I received the money back minus the sales tax. Can I get back the sales tax they charged for these service contracts?

You are due the total amount of your purchase including sales tax. The dealer should know this. The refund tells the story that the transaction never took place. Therefore the government is not owed taxes on something that did not occur.

Having the right information and understanding of a warranty can help when dealing with questions regarding warranties. Experts can help answer questions about warranty terms or if preconditions of a warranty have merit. Get the answers fast and affordably by asking an Expert online.

Ask a Consumer Protection Lawyer

Infolawyer
Infolawyer, Lawyer
Category: General
Satisfied Customers: 5895
Experience:  Licensed attorney helping individuals and businesses.
11313492
Type Your Consumer Protection Law Question Here...
characters left:
11 Consumer Protection Lawyers are Online Now

How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
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    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Consumer Protection Lawyers are online & ready to help you now

Infolawyer
Lawyer
Satisfied Customers: 5518
Licensed attorney helping individuals and businesses.
Ely
Counselor at Law
Satisfied Customers: 2620
Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
Law Pro
Lawyer
Satisfied Customers: 1711
20 years experience in consumer advocacy, debt collection violations, contracts, construction

Recent Warranty Questions

  • I just purchased a used car in NY last night. There are many problems with it, not seen by

    I just purchased a used car in NY last night. There are many problems with it, not seen by us when we got the car.
    Is there a legal way to just return it and get re-imbursement? I would rather prefer prefer that instead of getting them to fixed it. The car it is still under manufacturer's warranty
  • Purchased a used car.. 2001 14 days ago.. It has since fallen

    Purchased a used car..
    2001 14 days ago.. It has since fallen completely apart. I took it to the Ford dealership for the best possible diagnosis and care, but they say it's not even really driveable and that repair is about the same as value... There is a short term contract which had me put about $1600 down and to pay off $800 over 6 months. Also I was to pay title tag taxes last week but that is when it went into repair... Can you advise on what I can/should do about this??
  • I bought a mattress exactly two years ago from a well known

    I bought a mattress exactly two years ago from a well known departmental store, about six months after purchase it started to sag and was uncomfortable to sleep in, I called the store and they sent a technician out to measure the sag, he discovered that there was a coffee stain on the mattress and as a result the store denied return citing their return policy ( in fine print ) that prohibits the return. Its bad return policy as now I am stuck with a mattress that is worst than the one I replaced with this one. The bad product has nothing to do with the stain .... what are my legal choices? Thanks
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