How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
A new question is answered every 9 seconds
Ask a Consumer Protection Law question
Type Your Consumer Protection Law Question Here...
characters left:
8 Consumer Protection Lawyers are Online Now

Warranty Related Questions

A warranty is a guarantee of the integrity of a product. It is also a guarantee of the creator’s responsibility for the repair or replacement of defective parts. There is often confusion on when a warranty can or should be upheld. These uncertainties often lead to questions like those answered below.

I purchased a newer car with a warranty. I found out that it has a lemon title. What recourse do I have as a consumer?

When you purchased the vehicle with a warranty, you had a contract with the dealer for the purchase of a car with reasonable expectation that the vehicle would have a clear title. Under contract law, when one party breaks the contract, the other party can demand that the party who breaks the contract pay foreseeable damage or make it right. The dealer who sold you the car can either provide a similar car or they can void the contract and return your money and take back the car in question. If they refuse, you have a right to sue them for breaking the contract.

Is it legal for a manufacturer to require registration as a precondition of warranty coverage?

A manufacturer can limit warranty coverage or term of warranty of their product if the warranty contract or terms were not followed as directed. It is important when purchasing products with a warranty to follow each and every required action to get the warranty in place. Additionally if a product needs repaired there will be specific instructions to follow in order for the warranty to kick in and pay out.

I had an external hard drive that was still under warranty crash. I took it to professionals to attempt to recover my data on the drive. Now that the casing has been opened, the company will not honor the warranty. What action can I take?

Warranty contracts generally have a provision in which you can only execute the performance under the warranty by abiding by the terms of the contract. Oftentimes, a contract will allow work to be completed on the product, but only by certified professionals deemed by the warranty contract. Additionally reputable data recovery companies know that they need to provide their service in a way that does not void the warranty. If that is the case you may have good cause to get reimbursement from the professionals you hired to recover the data.

Another option would be to sue the warranty company. If the professionals you used to recover the data are a credible company, you could possibly use them as witness to the fact that the product was not working and met warranty requirements. That may help you prove your case if you decide to sue.

I canceled my extended service warranty and paint protection package on a new car purchase. I received the money back minus the sales tax. Can I get back the sales tax they charged for these service contracts?

You are due the total amount of your purchase including sales tax. The dealer should know this. The refund tells the story that the transaction never took place. Therefore the government is not owed taxes on something that did not occur.

Having the right information and understanding of a warranty can help when dealing with questions regarding warranties. Experts can help answer questions about warranty terms or if preconditions of a warranty have merit. Get the answers fast and affordably by asking an Expert online.
Ask a Consumer Protection Law question
Type Your Consumer Protection Law Question Here...
characters left:
8 Consumer Protection Lawyers are Online Now

How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    21112
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    21112
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/lyeung1/2010-07-25_032152_tn_IMG_0241.JPG Dr. Y.'s Avatar

    Dr. Y.

    Urologist

    Satisfied Customers:

    18365
    I am fellowship trained specializing in general urology and reconstructive urology.
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/MU/multistatelaw/2011-11-27_173951_Tinaglamourshotworkglow102011.64x64.jpg Tina's Avatar

    Tina

    Lawyer

    Satisfied Customers:

    8472
    JD, BBA Over 25 years legal and business experience.
  • http://ww2.justanswer.com/uploads/dermdoc19/2010-09-30_160749_Photo_122807_015.JPG dermdoc19's Avatar

    dermdoc19

    Dermatologist

    Satisfied Customers:

    3824
    30 years practice in general and cosmetic dermatology
  • http://ww2.justanswer.com/uploads/BI/birddoctor/2012-6-22_173214_birddoctor.64x64.png Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    3383
    25+ years working primarily or exclusively with birds
  • http://ww2.justanswer.com/uploads/RY/rydergar/2012-6-6_192240_IMG0328.64x64.JPG Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    3290
    DVM, Emergency Veterinarian, BS (Physiology)
 
 
 

Recent Warranty Questions

  • I bouth a Comercial tracktor with no warranty 12 days ago.

    I bouth a Comercial tracktor with no warranty 12 days ago. 2 days after I started working it broke I tooke it to the mechanich and so far the cost is around 1800.00 I have talked to the seller that i havent used it for so long but he says that he has nothing to do about it. Please tell me what are my options. can I returned and get my money back?
  • I purchased an extended service plan over the telephone for

    I purchased an extended service plan over the telephone for an auto. My understanding is that it was a verbal agreement. Now I'm having a problem with the plan. The company claims that I am out of warranty by mileage. They sent me a copy of what I supposedly agreed to, the mileage listed makes no sense. If the mileage on the pdf document doesn't match what I verbally agreed to what does that mean for me, and does that mean the company. Could they be looking a falsification of documents?
  • I bought a used car with an "as is" warranty only to discover

    I bought a used car with an "as is" warranty only to discover that the car is unsafe to drive as the entire ABS system is completely in need of replacement. I bought the vehicle in Florida. Can I get my trade in back or does the dealer have to make good on the car I bought?
< Last | Next >
Consumer Protection Law Questions By Month: