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Recent Volume Control questions

I have a six year old 50 inch plasma TV that no longer

Hi JohnJA: What's the make/model of your device? How old is it?Customer: I have a six year old 50 inch plasma TV that no longer allows me to adjust the volume. Instead of getting the volume bar on the screen, I get a graphic that says Home Theater Volume control with a plus and minus sign but when I press the plus or minus on the remote the volume level doesn't change.JA: How long has this been going on? What troubleshooting have you tried?Customer: Just started yesterday. I tried using another Panasonic remote and it did the same thing. Both remotes work fine on the other Panasonic TV.JA: Anything else you want the electronics expert to know before I connect you?Customer: No

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Jack

technician

factory trained engineer

14,054 satisfied customers
We have lost all use with the remote, turned it on today and

we have lost all use with the remote, turned it on today and now cannot turn it off, and no volume control, basically will not answer the remote, which is the only way to operate the tv. it is not a battery issue. we use the remote that came with our cable box and sometimes the remote that came with the tv and neither of them will work. our cable box works fine.JA: What's the make and model of your television? And is the remote the same, universal, or for another device?Customer: the "quick start guide" says models D43-D2, D55-D2 and D65-D2JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: correct, nothing works at all, there is no communication between the tv and the remotesJA: How long has this been an issue? What happened right before this popped up?Customer: nothing, we turned it on this morning and when we went to turn it off later it would not turn off and then we noticed the volume control didn't work either, so we checked all funtions but got no resultJA: Anything else you want the TV expert to know before I connect you?Customer: that's all

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Shahid

Owner of Repair Shop

High School or GED

15,944 satisfied customers
I have a vizio tv and the remote has worked in the past. It

I have a vizio tv and the remote has worked in the past. It all works except the volume. I've changed the batteries with no solution. Any hints how to solve the problem, PatJA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?Customer: GmailJA: How do you access your email most often? On a phone or tablet, or through a web browser?Customer: Phone or tabletJA: What troubleshooting have you tried?Customer: Change batteries, used the manual volume controls which does workJA: Anything else you want the email expert to know before I connect you?Customer: No

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Nathan

Bachelors of Science

37,584 satisfied customers
TV is great and is a smart 72 inch HDTV smart TV. I want to

TV is great and is a smart 72 inch HDTV smart TV. I want to know if there is a way to limit the decibels when watching action movies. I have to use my hand held at night to raise and lower the volume so as not to wake up my family. Is there a way to do this?JA: Just to clarify, what's the HDTV's exact make and model?Customer: Please give me a second to pull the file.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: It will take me a bit to locate files was my wife has things filed i. I purchased the TV directly from Samsung. My name is***** if that helps. if notI will need recontact you when I have the exact info.The problem involves only this TV but is my main source of entertainment at night. If you need more information I will need to recontact you.JA: How long has this been an issue? What happened right before this popped up?Customer: It has always been an issue but thought it was just part of the way it worked. The TV is a Samsung UHDTV series 7100 or 710D. the Ticket number for the purchase was(###) ###-####JA: Anything else you want the TV expert to know before I connect you?Customer: It was a 7100, Model number UN75JU07100F. The remote works fine. Thanks for your patience.

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Pete

Engineer

Bachelor's Degree

10,484 satisfied customers
Light is on. No response to remote. Just set it up after a

Light is on. No response to remote. Just set it up after a move.JA: What's the model number of your TV? How old is it?Customer: Wait one.SV47OXVT1A. 7YEARSJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: WILL NOT POWER UP. NO SCREEN MENU.JA: How long has this been an issue? What happened right before this popped up?Customer: WAS WORKING PERFECTLY WHEN I PACKED IT FOR SHIPMENT IN A UHAUL FLAT SCREEEN TV BOX - WELL PADDED.JA: Anything else you want the TV expert to know before I connect you?Customer: NOT REALLY NEVER HAD THIS HAPPEN ON PREVIOUS MOVES.

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Jack

technician

factory trained engineer

14,054 satisfied customers
I have a Sharp Aquos 26 inch LCD TV that when I turn it on,

I have a Sharp Aquos 26 inch LCD TV that when I turn it on, the picture is nothing but rainbow colors. Sound is there but the picture is nothing but an array of colors, but after 10 to 20 minutes, the picture finally comes on.JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?Customer: I will have to check the back and see what the model no. is but it is about 6 years old I am guessing.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Everything works fine, its just that the picture is not there, just an array of colors on the screen.JA: How long has this been an issue? What happened right before this popped up?Customer: It just started today.JA: Anything else you want the TV expert to know before I connect you?Customer: I am still looking to get the model number.

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Nathan

Bachelors of Science

37,584 satisfied customers
My Remote will not work. Checked the batteries. The cable

Hi Pearl, My Remote will not work. Checked the batteries. The cable remote will not work the TV volume either?JA: What's the make and model of your television? And is the remote the same, universal, or for another device?Customer: Vizio 60" 3D TVJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: ote is the Vizio, The cable is a universal.JA: How long has this been an issue? What happened right before this popped up?Customer: The menu does not work either from either. The situation happened 2 weeks ago.JA: Anything else you want the tv expert to know before I connect you?Customer: That is the basic problem. I cannot even find the volume control on the TV

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,380 satisfied customers
The remote hasn't worked for months. It was connected to the

The remote hasn't worked for months. It was connected to the VCR and now it is not. We want to try to get the remote working with our cable system. We have to turn on the television at the set. Then, the JVC tv turns on, but it states there is no signal. We can't push the input button on the remote, which is what we would need to do to set it to the HDMI input. We could bypass the remote and just use the cable remote if we had the JVC code for the cable. Thanks for your help!JA: Can you guesstimate how old your JVC is? And just to clarify, what's the exact model?Customer: It is Model JLC32BC3002- about four years old. We purchased it new.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes, I just pushed the button on the set.JA: How long has this been an issue? What happened right before this popped up?Customer: The menu shpws input, etc., but I cannot navigate with the channel up/down/volume + or - to get to choose the type of input.JA: Anything else you want the tv expert to know before I connect you?Customer: I thiink that is it. Thanks.

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Pete

Engineer

Bachelor's Degree

10,484 satisfied customers
I have speakers attached to the tv. It came on, required a

I have speakers attached to the tv. It came on, required a complete reset but now the remote does not control the volume of the external speakersJA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: Sharp Aquos LC-60LE600U approx 4 yes yrsJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Same issue with RokuJA: How long has this been an issue? What happened right before this popped up?Customer: Nothing happened that I of. I just turned it on, a blue screen came up saying reaquire channels. It eventually rebooted but without volume control. This happened last weekendJA: Anything else you want the tv expert to know before I connect you?Customer: no

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,380 satisfied customers
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