I ordered the Lever-SPD(NNN) NNN-NNNNto replace the speed and tilt lever and the person I talked to was suppose to email the directions on how to take it apart to insert the levers but I never received the instructions. I have the kitchenaid stand mixer instructions but it doesn't give me what I need to take it apart - tried to do it but couldn't get the top off of it - there must be a screw somewhere that we can't find to take off the top to install these parts - HELP! I'm just a little bit frustrated with the whole situation and feel like I'm just be ignored about the repair and manual I was suppose to be emailed. I love my mixer and use it a lot - so I need to get it repaired asap!!!