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Recent Set Top Box questions

Somehow the incoming channel changed from 3 to 4, and I get

Somehow the incoming channel changed from 3 to 4, and I get sound but no picture. How do I change it back to 3? When I go to menu and to channel and try to change the 4, nothing happens.JA: What's the model number of your TV? How old is it?Customer: Model # is LED24VF60. Don't know age.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Menu works. Do not have problem changing any other settings.JA: How long has this been an issue? What happened right before this popped up?Customer: Happened yesterday... a statement came up on the screen saying something about 3 to 4, and then it changed and cannot change it back. I may have touched something that created the change.JA: Is there anything else the TV Technician should be aware of?Customer: no

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,542 satisfied customers
I have a Vizio M422i-B1. I have Fios from Verizon. The

I have a Vizio M422i-B1. I have Fios from Verizon. The connection is Fios to set-top box to TV via coax cable. My problem is that I do not get the full picture displayed on TV programs. It is not just the issue some people talk about of black bands along the edges. I have that, but the real problem is I am actually missing part of the picture (e.g., on sports programs, I frequently cannot see the score box because it is off the edge of the displayed picture.

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,542 satisfied customers
The sound will not go on. It is new. UN75MU8000FXZA, Menu

The sound will not go on.JA: What's the model number of your TV? How old is it?Customer: It is new. UN75MU8000FXZAJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Menu works. When I use the volume button, a picture shows up by the volume level numberJA: How long has this been an issue? What happened right before this popped up?Customer: We just turned the tv on this morning and therewas no sound.JA: Is there anything else important you think the expert should know?Customer: no

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Jack

technician

factory trained engineer

15,476 satisfied customers
Just a blue screen. No interraction with the HDMI cable.

Just a blue screen. No interraction with the HDMI cable. Have checked the router, the hdmi cables and they're good. has to be the tv. Its a Series 7 LCD TVJA: What's the exact make and model of your television? And have you done any troubleshooting yourself?Customer: Samsung Series 7, called verizon. set-top box is connected and good. Switched out the cable box and hdmi cables from another room where everything is working.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The tv menu works.JA: How long has this been an issue? What happened right before this popped up?Customer: Happened today when someone turned on the tv and nothing happened.JA: Is there anything else important you think the expert should know?Customer: nope

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,542 satisfied customers
We received a set top box. It is hooked up, but we cannot

We received a set top box. It is hooked up, but we cannot find a button to access closed captioning.JA: What's the make/model of your device? How old is it?Customer: Which device? The set top box is new, as is our Sanyo TV.JA: How long has this been going on? What troubleshooting have you tried?Customer: Nothing is going on. I want to know how to access closed captioning from the remote.JA: Anything else you want the electronics expert to know before I connect you?Customer: no

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,542 satisfied customers
We have a sharp aquos (0093 0053 0036 2214) model 52le820.

we have a sharp aquos (0093 0053 0036 2214) model 52le820. We use it with a set top box, but now cannot get tv stations sound or picture, and it comes up with a box saying error 202. can you helpJA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?Customer: the model is LC 52 LE820x , and its about 3 or 4 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes the menu works, through the STB. I contacted our server IINet , its a fetch box. I can still get programmes that I have recorded on that, but just the error message on the TV itselfJA: How long has this been an issue? What happened right before this popped up?Customer: It was working perfectly on Monday, but then no picture or sound suddenleyJA: Is there anything else important you think the expert should know?Customer: IINet help had me try all sorts of actions, the first guy said it was a problem with the STB, then the next night, a different helper said it was a problem with the TV

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Nathan

Bachelors of Science

42,540 satisfied customers
My TV sporadically chimes anywhere from 7 to 11 times. There

My TV sporadically chimes anywhere from 7 to 11 times. There is no reason that I can find for it to happen. Have checked everything using the remote going through troubleshooting, etc. Contacted our provider, Xfinity who came out and swapped.out the box but nothing changed still getting sporadic dings. There does not seem to be any specific time during the day/evening. It is annoying is all.JA: What's the model number of your TV? How old is it?Customer: Model E320fi-B2. Purchased at Christmas 2016JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes the menu works. We have 3tvs and this is the only one that I am issue. The other 2 are older models from other manufactirersJA: How long has this been an issue? What happened right before this popped up?Customer: This has been going on about 4 to 6 weeks. Nothing different has happened.JA: Is there anything else important you think the expert should know?Customer: Nothing else I can think of.

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

19,426 satisfied customers
I live in Dale City. I bought a new tv a couple days ago,

hello. my name is ***** ***** I live in Dale City Virginia. I bought a new tv a couple days ago, and I'm trying to get it to work with my new Verizon HD set-top box. I have the remote and tv programmed according to the instructions, but my tv just shows snowy static. can you help me fix this ?JA: What's the make and model of your television? And is the remote the same, universal, or for another device?Customer: the tv is a Samsung. the remote is a new Verizon one that came with the set-top box.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I have 3 other tvs in the house on hd set-top boxes, and they all work fine. the error message on this snowy tv screen reads "weak or no signal. I have already checked all the cord connections, and they are good.JA: How long has this been an issue? What happened right before this popped up?Customer: this occurred as soon as I connected and programmed the new tv and new set-top box.JA: Is there anything else important you think the expert should know?Customer: not really. I think it's just a simple programming issue, since all my connection seem good.

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,542 satisfied customers
Not TV but Samsung remote. It's flashing tv stb and not

Not TV but Samsung remote. It's flashing tv stb and not connecting to the tvJA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?Customer: Samsung un46es6500fxzp. I've only replaced batteries and left the remote inactive for a minute and retriedJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Tv works fine. I just have to get up to access itJA: How long has this been an issue? What happened right before this popped up?Customer: Just happened. The tv was off since last night.JA: Is there anything else the expert should be aware of?Customer: Nope

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Shahid

Owner of Repair Shop

High School or GED

17,954 satisfied customers
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