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Recent Set Top Box questions

How do I get rid of CC? 5200 six months, TV menu works. No

How do I get rid of CC?JA: What's the model number of your TV? How old is it?Customer: 5200 six monthsJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV menu works. No other problems.JA: How long has this been an issue? What happened right before this popped up?Customer: A relative visiting put it on & we cannot figure out how to take it offJA: Anything else you want the TV expert to know before I connect you?Customer: No

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,224 satisfied customers
Have a 65" U7000 Series Samsung TV. When I hook it up to my

Have a 65" U7000 Series Samsung TV. When I hook it up to my FIOS Settop box it may or may not work. I have to reset the FIOS box once or twice before I get the TV and the Set top box to work. This will last a day or two and then I have the problem all over again.What can be do to properly tie these two devices together so this problem doesn't continously repeat.

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Nathan

Bachelors of Science

37,356 satisfied customers
The picture is gone. It is about 7 years old. I will have to

The picture is gone.JA: What's the model number of your TV? How old is it?Customer: It is about 7 years old. I will have to go get the model number. The reference # they gave me is(###) ###-####JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The menu doesn't work. The screen is blank but I can get soundand change channels. The model # is LN32B360C5DXZAJA: How long has this been an issue? What happened right before this popped up?Customer: I was watching on Tuesday and it suddenly went black. I went over everything with Verizon and they said the set top box was working ok.JA: Anything else you want the TV expert to know before I connect you?Customer: No

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,308 satisfied customers
I get one channel only, my remote will not change any

I get one channel only, my remote will not change any channels will only adjust volumeJA: What's the exact make and model of your television? And how long has this been happening with the channels?Customer: Just started about 30 minutes ago, make is a ToshibaJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV menu does not work only the volume, and just happened all of a sudden when I tried to change a channelJA: How long has this been an issue? What happened right before this popped up?Customer: Watch the football game and went to change to another channel and the box showed just a channel number nothing else and would not change, tried to go to last cahnnel and that would not work eitherJA: Anything else you want the TV expert to know before I connect you?Customer: That is about it, don't know what else I can add, my other TV and remote work fine .

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Michael Hannigan

Bachelor's Program

12,112 satisfied customers
I can't turn of captions, 2003 CT27L8G color TV...

I can't turn of captionsJA: What's the make/model of your device? How old is it?Customer: 2003 CT27L8G color TV... Accidently activated captions and can't get rid of themJA: How long has this been going on? What troubleshooting have you tried?Customer: Started yesterday. Trying to correct with controller and can't figure out where to go. Activate ACTION button, choose channel button on screen and can't find steps to shut off captioningJA: Anything else you want the electronics expert to know before I connect you?Customer: Don't think so

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,192 satisfied customers
For the past week we havent been able to see TV. we noticed

For the past week we havent been able to see TV. we noticed a message that software was being upgraded but after that no TV.JA: Just to clarify, what's the exact make and model of your machine?Customer: SAMSUNG UN40KU7000FJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV Menu seems to work. HDMI Input 1 to settop doesn't work. HDM2 Input 2 to DVB works.JA: How long has this been an issue? What happened right before this popped up?Customer: Its been several days. I believe that about that time a note poped up that they were upgrading the software on the set.JA: Anything else you want the TV expert to know before I connect you?Customer: I tried changing the cable betweern the settop and the modem and the HDMI cable but no change.

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Nathan

Bachelors of Science

37,356 satisfied customers
My emerson tv won't get any kind of antenna reception,

my emerson tv won't get any kind of antenna receptionJA: What's the model number of your TV? How old is it?Customer: LF391EM4A about 2 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: menu works i live in a remote area and can only get local channels thru an antenna. was doing fine then yesterday I just quit getting any channels. I tried a different antenna that works in another room and still got nothingJA: How long has this been an issue? What happened right before this popped up?Customer: just started monday morning when I turned it on I got nothing. Was working great when I turned it off Sunday nightJA: Anything else you want the tv expert to know before I connect you?Customer: thats it

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,192 satisfied customers
In the past few weeks I have noticed that I cannot change

In the past few weeks I have noticed that I cannot change the volume on my Samsung TV using either my Samsung or Direct TV remote. I also noticed some problems with the TV picture (image break-up) and periodic screen "freezing" while watching programs that were recorded on the Dirct TV DVR. I contacted them and they walked me through trying to re-program the Direct TV remote. After trying 66 versions of Samsung TV, the volume adjust problems persist. The Direct TV agent told me it was a problem with the Samsung TV. Any thoughts?JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: Not sure of the age. Model type is MH01. Have not tried the unplugging suggestion.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: We have TVs in our home. Volume adjustment problems have been noted on 2. We do not notice any problems when using Netflix or navigating to other sourcess.JA: How long has this been an issue? What happened right before this popped up?Customer: Noticed the volume adjustment problem a few weeks ago. Not sure what may have been going on prior to this. We did notice screen freezes as a program on AMC was transitioning from commercial to the program being watched.JA: Anything else you want the TV expert to know before I connect you?Customer: Don't think so.

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Shahid

Owner of Repair Shop

High School or GED

15,868 satisfied customers
My JVC remote will not turn on my JVC flat screen TV, Set is

My JVC remote will not turn on my JVC flat screen TVJA: Can you guesstimate how old your JVC is? And just to clarify, what's the exact model?Customer: Set is 2 years old, wait while I check model #JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Model is EM37T. No, nothing works. TV will not power on. Remote blinks red when I push power button, but I see no blink or light on TV where I think the IR sensor is.JA: How long has this been an issue? What happened right before this popped up?Customer: For some time this TV was a 2ndary TV in an office and was programmed to use the cable company's remote. Then I moved it to another room for stand-alone use (no cable) and it will not work. that was ~1 year ago.JA: Anything else you want the TV expert to know before I connect you?Customer: I've now moved the JVC TV back to the office where there is a cable set box, but before hooking it up to cable set top box I again still can not get it to power on. The 110V power cord goes to a converter which does light up green, and the power cord from the converter plugs into the back of the set, but I can't swear if the TV is actually getting power because there is no light showing on the front of the set.

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,224 satisfied customers
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