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Recent Satellite questions

My hubby and i are both deaf and we need the cc! we just

my hubby and i are both deaf and we need the cc! we just found out our 7o" tv doesnt have the cc functionalyJA: What's the model number of your TV? How old is it?Customer: oh geez i just asked hubby and he doesnt know but is about 2 yrs oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: tv menu works nd no we dont have the same problem on our sources\JA: How long has this been an issue? What happened right before this popped up?Customer: hmm good question. we thought it was workinh right along and then we rented a movie to play in our dvd player and it wouldnt cc even tho it says it on the movieJA: Anything else you want the TV expert to know before I connect you?Customer: no cant think of anything else

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Jack

technician

factory trained engineer

14,034 satisfied customers
Cant get rid of closed caption, 4 years old haier L39B2180c,

cant get rid of closed captionJA: What's the model number of your TV? How old is it?Customer: 4 years old haier L39B2180cJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: menu works don't know about anything elseJA: How long has this been an issue? What happened right before this popped up?Customer: a couple days. I think husband pused the wrong button at some pointJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Jack

technician

factory trained engineer

14,034 satisfied customers
The sound stopped working,, I have unplugged and plugged in,

the sound stopped working,, I have unplugged and plugged in, the sould isn't workin on either TV DVD or netflixJA: What's the model number of your TV? How old is it?Customer: 6yearsJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes the menu works, shows the audio is on, all sources are silentJA: How long has this been an issue? What happened right before this popped up?Customer: it has been and hour, TV was on and working fine then became silent no power surge no nothingJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Nathan

Bachelors of Science

37,322 satisfied customers
The sound is gone, How do I find it? Yes, Two days. When I

The sound is goneJA: What's the model number of your TV? How old is it?Customer: How do I find it?JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: YesJA: How long has this been an issue? What happened right before this popped up?Customer: Two days. When I turned it on.JA: Anything else you want the TV expert to know before I connect you?Customer: Picture is great I can hear everything else

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,176 satisfied customers
I have no sound, M552i-b2. Maybe 2 years, menu works. My

I have no soundJA: What's the model number of your TV? How old is it?Customer: M552i-b2. Maybe 2 yearsJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: menu works. My other Tvs work. I have a sound bar connected and it doesn't work eitherJA: How long has this been an issue? What happened right before this popped up?Customer: just started today. Worked fine last nightJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Jack

technician

factory trained engineer

14,034 satisfied customers
There are colored lines running vertically and horizontally

There are colored lines running vertically and horizontally on the screenJA: What's the model number of your TV? How old is it?Customer: Under two years old, I'm sorry I don't remember the name right now, but the remote has V on itJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Menu works, last night I had to turn it over to get to the cables behind, when I turned it back over the lines were there.JA: How long has this been an issue? What happened right before this popped up?Customer: I was on the phone with direct tv getting regular programming back onto my set, they had me check all the connections, isn't there something about demagnitizing sets?JA: Anything else you want the TV expert to know before I connect you?Customer: When it was turned over it was against some wii products and a tiny metal trashcan

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Jack

technician

factory trained engineer

14,034 satisfied customers
Picture is wider than screen, have tried different modes but

picture is wider than screen, have tried different modes but still widerJA: What's the model number of your TV? How old is it?Customer: Both the LED UA55B8000XFXXY and LA26B450C4DXXY TV have this problem, they are about 8 yrs oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes the menu works, have not tried different sourcesJA: How long has this been an issue? What happened right before this popped up?Customer: We noticed this issue in the last week, no idea what happened apart from recently having change over to HD channelsJA: Anything else you want the TV expert to know before I connect you?Customer: No

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Shahid

Owner of Repair Shop

High School or GED

15,868 satisfied customers
Wow, thank you!....yes, i have a sanyo hd tv and i have a

wow, thank you!....yes, i have a sanyo hd tv and i have a dvd stuck in itJA: Can you guesstimate how old your Sanyo is? And just to clarify, what's the exact model?Customer: nearly 6 yrs old...let me see if i can find the model # : )JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Model DP32670JA: How long has this been an issue? What happened right before this popped up?Customer: I just discovered this and the DVD player is working...it just won't eject the dvdJA: Anything else you want the TV expert to know before I connect you?Customer: no, thank you

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Louie

Senior Technician

Associate Degree

7,462 satisfied customers
Our Samsung LED HL61A750A1FXZA has turned yellow! The color

Our Samsung LED HL61A750A1FXZA has turned yellow! The color adjustment has no effect on the screen whatever. All areas previously displayed in white are yellow; all color is yellow overlaid.JA: What's the model number of your TV? How old is it?Customer: Sorry...I thought that was the model #....try AKWL3CKQ702132F...I think it is 5 or 6 yearsJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The color problem is constant over all channels/inputs. The DVR (?) failed, and my husband connected the cables directly to the TV, which allows us to continue to watch local programming and Netflix/RokuJA: How long has this been an issue? What happened right before this popped up?Customer: That sequence is all I know. We have been limping along this way for about one week. There were no related problems or failures of which I am aware (lightning, flooding, earthquake, power failures...)JA: Anything else you want the TV expert to know before I connect you?Customer: We had followed up by phone with a repair shop about 80 miles away that said it sounded like we needed a new blue LED....cost total for part & install to be around $300. No comfort level that this is the right diagnosis or cost. Could we obtain and replace the LED ourselves more cheaply, if it were the problem?

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Jack

technician

factory trained engineer

14,034 satisfied customers
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