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HOW DO I CONNECT A SAMSUNG SOUND BAR MODEL hwe350/ZA TO A

hOW DO I CONNECT A SAMSUNG SOUND BAR MODEL hwe350/ZA TO A SAMSUNG SERIES 6 TVJA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?Customer: Model un55jh6201hfxz2a Not much cause I couldn't find a audio outJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yesJA: How long has this been an issue? What happened right before this popped up?Customer: New tv just setting upJA: Is there anything else important you think the expert should know?Customer: I probably don't have right patch cord

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Jack

technician

factory trained engineer

15,066 satisfied customers
The picture is frozen. The sound is fine, the model # is

The picture is frozen. The sound is fineJA: What's the model number of your TV? How old is it?Customer: the model # is 42Lc7D and I think it is about 14 years old??JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: the. End works well but when you choose a station, the picture stays frozen for that program. It seems to do that on all the different channels that we tried. I should try and put a movie cd in to see what happens..JA: How long has this been an issue? What happened right before this popped up?Customer: we were away for weekend it worked fine when we left. Came home today and turned it on to the frozen pic. I put in a movie and it appears to be working fine.JA: Is there anything else important you think the expert should know?Customer: No

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,628 satisfied customers
Living room receiver will not work. Samsung 3 yrs. old. No.

Living room receiver will not work.JA: What's the model number of your TV? How old is it?Customer: Samsung 3 yrs. old.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No. Nothing works in living room, tv upstairs works fine.JA: How long has this been an issue? What happened right before this popped up?Customer: Power went off and back on several times back to back.JA: Is there anything else the expert should be aware of?Customer: No.

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,628 satisfied customers
Panasonic plasma tv sound stopped today. Prior to this left

Panasonic plasma tv sound stopped today. Prior to this left speaker would go on and off.JA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?Customer: TH-50PH10UK. 2007JA: How long has this been going on? What troubleshooting have you tried?Customer: Left speaker was turning on and off recently, but today nothing--no sound. I tried using controls under set but nothing made a difference. I wondered if reconnecting speakers would be futile.JA: Anything else you want the electronics expert to know before I connect you?Customer: Yes. We don't have a remote

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Jack

technician

factory trained engineer

15,066 satisfied customers
Two TV's in the house out of three are stuck on HBO channels

Two TV's in the house out of three are stuck on HBO channels and I can not change the channelsJA: What's the exact make and model of your television? And how long has this been happening with the channels?Customer: Panasonic and Vizio , three hours. I left the TV on the HBO channels when I turned them off last night.JA: How long has this been going on? What troubleshooting have you tried?Customer: About 3and 1/2 hours , I have un-pluged both TV's checked the cable box and made sure all connections are secure.JA: Anything else you want the electronics expert to know before I connect you?Customer: I don't think so

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Jack

technician

factory trained engineer

15,066 satisfied customers
My M420SL is locked in Setup, and I need to know how to get

My M420SL is locked in Setup, and I need to know how to get back to watching my channels.JA: What's the exact make and model of your television? And how long has this been happening with the channels?Customer: VIZIO Model 420SL, since last night when I set something down on the remote.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Can't get anything to get rid of it.JA: How long has this been an issue? What happened right before this popped up?Customer: Last night I set something on the remote.JA: Is there anything else important you think the expert should know?Customer: No

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Jack

technician

factory trained engineer

15,066 satisfied customers
The sound works but there is no picture. Any ideas. Sorry, I

The sound works but there is no picture. Any ideas.JA: What's the model number of your TV? How old is it?Customer: Sorry, I had to go look. model number is ***** and we think it is around five years oldJA: OK. To minimize me, please click the down arrow at the top right corner of this box.Customer: I don't see a down arrow at the top right corner of this boxJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I am typing to you on my computer....There is no TV menu to look atJA: How long has this been an issue? What happened right before this popped up?Customer: It worked this morning at 6 am....but when my husband turned it on around 9:30, it only gave sound but no picture.JA: Is there anything else important you think the TV Technician should know?Customer: I don't know enough about it to even begin to answer that question. We did check all the connections and they seem to be in order

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,086 satisfied customers
771signal signal 2, 771 signal lost on satellite 2 sellect

771signal signal 2JA: What's the model number of your TV? How old is it?Customer: 771 signal lost on satellite 2 sellect for solution I tied ans nothing. My TV MODEL IS HDMI HDWETV VIZIO.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No just in the ln the leaving roomJA: How long has this been an issue? What happened right before this popped up?Customer: three wewekx ago.JA: Is there anything else the expert should be aware of?Customer: I Called to somebody to the company and he tellme disc onct the box for one inute and the takeout the diisc. from the box I did but the same problem. And he tellme if the company send an expert we have to pay almost $95.00 more

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Jack

technician

factory trained engineer

15,066 satisfied customers
Receiver makes loud cracking sound every few minutes in one

receiver makes loud cracking sound every few minutes in one channelJA: What's the make/model of your device? How old is it?Customer: Pioneer 5.2 about 3 years oldJA: How long has this been going on? What troubleshooting have you tried?Customer: only thing fixed it was turning it off and using speakers in tv. turned off satellite recvr only could be produced by the ampJA: Anything else you want the electronics expert to know before I connect you?Customer: no

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Master Fix It

Appliance Repair Technician

Bachelor's Degree

15,492 satisfied customers
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