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Our small Vizio Smart TV's remote has quit working. Ive

Our small Vizio Smart TV's remote has quit working. Ive tried several sets of batteries which have not worked. Is there a way to reset a remote. I can't even turn it off as I don't see any buttons on the TV.JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?Customer: We bought it thru Amazon less than a year ago. Checking on modelJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I can't change input, sound, on/off. Remote aacts like it is dead. The only remote that works is the UVerse remote and it will turn TV on and change station but will not adjut volumn or anything else.JA: How long has this been an issue? What happened right before this popped up?Customer: About two weeks. I don't recall anyting happening right before. TV is on all the time beause I can't turn it off and it's in my BR, but fortunately volumn is very low. Can I find model no on back of TV?JA: Anything else you want the TV expert to know before I connect you?Customer: NO.

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,042 satisfied customers
70" vizio popped and went dark. remote controls don't work.

70" vizio popped and went dark. remote controls don't work. now unpluggedJA: What's the model number of your TV? How old is it?Customer: Purchased from Sam's Club 01/29 2014. Model E701i-A3JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV is dark. Nothing shows up. Nothing on the TV is working. Cable controls still oprationalJA: How long has this been an issue? What happened right before this popped up?Customer: Well the popping sound 1 st occurred 2 weeks ago. But it didn't black out and the picture remain. It happened when I went from cable to streaming. This time there was a pop while watching regular tv. Then it went dark. and nothing is showing and neither remote could shut itoff. So I had to unplug it. bks it was very warm to the touch.JA: Anything else you want the TV expert to know before I connect you?Customer: That's about it

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,818 satisfied customers
I have a sound bar. I also have new puppies in the house.

I have a sound bar. I also have new puppies in the house. Last night the puppies destroyed the remote for the Sound Bar. Is there a way I can get a new remote.JA: What's the model number of your TV? How old is it?Customer: I have the product and serial number of the sound bar and the model of the remote. The sound bar is 3-4 years old. Product number is(###) ###-#### Serial no. is SZZOPAAQ3805453. The remove model is XRS321.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I am not at home with the TV. I am at work. I do not think there is any problem with the TV.JA: How long has this been an issue? What happened right before this popped up?Customer: Now I am sure that I am not taking to a person. The problem started last night when the puppies destroyed in the sound bar remote.JA: Anything else you want the TV expert to know before I connect you?Customer: no

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,042 satisfied customers
Can the present day TVs be repaired when they malfunction or

Can the present day TVs be repaired when they malfunction or do people just throw them away & buy a new one? I have a 42" Panasonic plasma TV where the screen just went blank when I was watching it - no one was touching it or the remote in any way & the cable & electric are both fine.JA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: It was purchased and set up in January, 2011. The manual says it is for Model No. TC-P42S2JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The screen doesn't even light up, so the menu cannot be viewed. The situation is the same on all channels.JA: How long has this been an issue? What happened right before this popped up?Customer: It stopped working last fall. Nothing happened - I was watching the TV the screen just went blank.JA: Anything else you want the TV expert to know before I connect you?Customer: No

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,042 satisfied customers
I have a 65" Samsung smart TV. After an hour or so the set

I have a 65" Samsung smart TV. After an hour or so the set turns on and off when any function is used on the remote control. The timer and eco solution are both off. If I unplug the set for 10 minutes or so it will work again for a short period then start turning on and off. The batteries are good in the remote and I've tried unplugging the set for a day to drain off excess static (told to me by another one of your techs). Of course the set is just out of warranty. Very upsetting.JA: Just to clarify, what's the exact make and model of your smart tv?Customer: I'm at work and don't have that info with me. It is a 65" smart tv.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes the menu works. It only turns off & on with the Samsung remote. I have Verizon Fios and when that remote is used there is no problem with the set turning on & off.JA: How long has this been an issue? What happened right before this popped up?Customer: It did this a couple times a year or so ago, but only lasted a couple days then went away and back to normal.JA: Anything else you want the TV expert to know before I connect you?Customer: No I think that's it.

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,042 satisfied customers
How do i turn the voice guide off on my TV, i don't know it

how do i turn the voice guide off on my TVJA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: i don't know it - its brand new. And I activated it by accident but can't now figure out how to get back to that screenJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes and yesJA: How long has this been an issue? What happened right before this popped up?Customer: i was just trying to figure out the tv and I don't know what button i pressedJA: Anything else you want the TV expert to know before I connect you?Customer: I tried going to expert settings under sound settings but there isn't a tab for voice guidance off

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,728 satisfied customers
I have sound but no picture, just a blank screen.

I have sound but no picture, just a blank screen.JA: What's the model number of your TV? How old is it?Customer: NS-19E31ONA15 about 2 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: There is no problem will a tv downstairs. The tv menu works.JA: How long has this been an issue? What happened right before this popped up?Customer: I just turned it on a few minutes ago and there was no picture.JA: Anything else you want the TV expert to know before I connect you?Customer: Nothing that I can think of.

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,728 satisfied customers
How do I watch movies that is on a usb stick on my panasonic

How do I watch movies that is on a usb stick on my panasonic tv TH60CS610AJA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?Customer: I bought the tv 15/02/2016JA: How long has this been going on? What troubleshooting have you tried?Customer: My son downloaded movies on a usb stick and I have been trying - I have put the usb in the right area and have pressed every button on the remote control but to avail. I am 77 and I hope you can help meJA: Anything else you want the electronics expert to know before I connect you?Customer: no

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Louie

Senior Technician

Associate Degree

7,694 satisfied customers
My tv just shut off by itself and it won't turn back on, and

My tv just shut off by itself and it won't turn back on, and then it is giving a solid red LED lightJA: What's the make and model of your tv? Have you tried unplugging it and leaving it off for a few hours?Customer: Mitsubishi Laservue L75-A91JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The tv won't turn on at all and it is not responding to the remote controlJA: How long has this been an issue? What happened right before this popped up?Customer: just right now I was playing a video gameJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Nathan

Bachelors of Science

39,708 satisfied customers
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