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Recent Power Cable questions

I just plugged comcast xfinity into my toshiba and it's

HI, I just plugged comcast xfinity into my toshiba and it's shoing "unsupported video signal"JA: What's the model number of your TV? How old is it?Customer: let me look.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: it's the only thing I've plugged into it. it's a 40 inch with 3 hdmi ports toshinba regzaJA: How long has this been an issue? What happened right before this popped up?Customer: I only just put the TV on the wall and plugged it in. I tried other hdmi ports and got same issue just installed comcast too. online it's saying it's activated interenet is workingJA: Anything else you want the TV expert to know before I connect you?Customer: Hi, how does this work? Do I pay?

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Steve G.

Chief Engineer

12,882 satisfied customers
We're trying to use Roku on our Samsung TV with Verizon/Fios

Hi, We're trying to use Roku on our Samsung TV with Verizon/Fios feed. However, we're getting the message, "No devices found" for the HDMI connection. It worked 2 says ago. I don't know what changed.JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?Customer: The TV is a Samsung LCD TV 46, model LN46C610N1F. I've disconnected and reconnected the HDMI and power cables at both ends, powered down and powered up, hit the "find device" option and nothing. I'm wondering if the HDMI cable might have gone bad.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The TV menu does work. We're able to watch the regular cable TV feed.JA: How long has this been an issue? What happened right before this popped up?Customer: It started last night. We can't recall anything unusual happening right before the problem started. My wife tried to go to the Netflix feed and got the "no devices" message.JA: Anything else you want the TV expert to know before I connect you?Customer: The device is a Roku 3 that we've had a year or two.

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Shahid

Owner of Repair Shop

High School or GED

15,086 satisfied customers
Have Yamaha RX-V677 amplifier that just stopped outputting

Have Yamaha RX-V677 amplifier that just stopped outputting any sound at all. The menu screen on the TV works just fine, but there is no sound from any input. Even the test tones don't work. This just seemed to happen over night. Any thoughts?JA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: Samsung UN65HU8700, built in December 2014.JA: What troubleshooting have you tried?Customer: Removing all HDMI inputs from the back of the amplifier. Turning it off and on a few times. Checking the test tones. Trying every input (before removing the HDMI cables).JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?Customer: No, thank you.

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

9,556 satisfied customers
Yesterday, the soundbar would not turn on. We checked that

Yesterday, the soundbar would not turn on. We checked that the plug was plugged into the outlet. We checked the settings on the Vizio TV. I did not want to take out the optical cable because it's supposed to be so fragile. I tried to do a factory reset but nothing happened.Can you help?

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

37,632 satisfied customers
The tv turns on and then the red light starts flashing

The tv turns on and then the red light starts flashing continuously. I've managed to get a picture off the laptop and the TV set top box for a few minutes and then the tv turns off. I've had it for just over a year. It's a Philips 50inch led tvJA: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?Customer: About a year and a half its a 50PUS6809/12JA: What troubleshooting have you tried?Customer: I tried unplugging it from the power supply for half an hour and I tried changing power cables and changed batteries of the remoteJA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?Customer: I think I wrote everything I know

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

17,124 satisfied customers
I am searching for channels with DVB-T and it is stuck on

I am searching for channels with DVB-T and it is stuck on sorting out the channelsJA: Just to clarify, what's the make and model of your tv? And about how old is it?Customer: Sharp aquos LC-60LE652E and about 5 months oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I can't move use anything other than the volume, can't turn it off.JA: How long has this been an issue? What happened right before this popped up?Customer: Ever since we lost the original controller when we moved to an other location.JA: Anything else you want the TV expert to know before I connect you?Customer: When it finished searching for channels, it started to sort out/organize the channels, been doing that for the past 40 minutes, I have no indication of progress and I can only use the volume button, I can't turn off the TV.

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Jack

technician

factory trained engineer

12,594 satisfied customers
I have a Westinghouse LVM-42w2. It's an older monitor that's

I have a Westinghouse LVM-42w2. It's an older monitor that's been sitting unused for several years now. We hooked it up to our PS4 2 days ago and it was working just fine. When I went to power it on this morning, it wouldn't turn on. I tried pressed the manual power button on the tv, in case it was the remote - still nothing. I unplugged and replugged the power cable and it briefly clicked on and off, but I haven't been able to get it to power up since.JA: What's the make and model of your television? And is the remote the same, universal, or for another device?Customer: Westinghouse LVM-42w2 and I am using the original remote from the device.JA: What troubleshooting have you tried?Customer: Mostly just unplugging the power cord and reinserting it to make sure that all of the connections are secure.JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?Customer: I don't think so.JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

17,124 satisfied customers
I turned my tv (an 42" LG 1080i, if I remember correctly off

I turned my tv (an 42" LG 1080i, if I remember correctly off the top of my head) on Monday and the picture is like a really over exposed photo. The on screen guide is is washed out in color but really bright and the letters etc. are blown out and almost blurry. I have tried:Unplugging all connections from the TV and cable box, including power cables, and then reconnecting them.Fiddling with the picture controls in the tv menu, including the reset picture function.The tv is close to ten years old and has been in heavy use for that whole time.

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Shahid

Owner of Repair Shop

High School or GED

15,086 satisfied customers
I have an Nec Plasma TV, THe visual is great but there isn'

hi there, I have an Nec Plasma TV, THe visual is great but there isn' any audio coming out of any of the im-JA: Just to clarify, what's the plasma television's exact make and model?Customer: NLT-40HDB3JA: What troubleshooting have you tried?Customer: Ive tried adjusting the audio settings in the menu but that didn't do anything.JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?Customer: I dont have a remote, But i dont think that that should be an issueJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.

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Louie

Senior Technician

Associate Degree

6,896 satisfied customers
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