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Recent Power Cable questions

My Sony Bravia, will not turn off, XBR-49X800D, 2 months,

My Sony Bravia, will not turn offJA: What's the model number of your TV? How old is it?Customer: XBR-49X800D, 2 monthsJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes, it is frozenJA: How long has this been an issue? What happened right before this popped up?Customer: We were watching it and went to turn it off by the remote and could not. That was it.JA: Anything else you want the TV expert to know before I connect you?Customer: No

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Richard

IT Manager

IT Manager, Consultant

55,094 satisfied customers
No picture plenty of sound, Lc32rd2e, No, Just stopped

No picture plenty of soundJA: What's the model number of your TV? How old is it?Customer: Lc32rd2eJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: NoJA: How long has this been an issue? What happened right before this popped up?Customer: Just stopped showing pictureJA: Anything else you want the TV expert to know before I connect you?Customer: No thanks

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Richard

IT Manager

IT Manager, Consultant

55,094 satisfied customers
If the coxial attachment is pulled out of the tv, will it

if the coxial attachment is pulled out of the tv, will it still work using the hdmi insert ?JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?Customer: it is brand new, hitachi 40" led lcd hdtvJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yesJA: How long has this been an issue? What happened right before this popped up?Customer: during installation i pulled the cable insert out while moving the tvJA: Anything else you want the TV expert to know before I connect you?Customer: the vol. button works. I got a HD box from the cable co. To go from coxial to hdmi installation

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,856 satisfied customers
55" Visio will not turn on or off it just cycles on and off,

55" Visio will not turn on or off it just cycles on and offJA: What's the make and model of your tv, and has turning it on been a problem in the past?Customer: Visio 55" smart tv, just stated diJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: doing it recently !JA: How long has this been an issue? What happened right before this popped up?Customer: Nothing previous just started doing itJA: Anything else you want the TV expert to know before I connect you?Customer: No, it just cycles on& off continuely

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Richard

IT Manager

IT Manager, Consultant

55,094 satisfied customers
My son just bought a new Samsung and gave me the old one

My son just bought a new Samsung and gave me the old one before he left the country. The power cable was missing, so I bought a replacement. Now, I cannot find the port in back where the power cord connects. Can you direct me? Thank you.JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?Customer: The label on the back reads:"Model Code: PN61E530A3FXZA Version N.: TSO2.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: i cannot tell whether th menu works, because I have not been able to connect the power cord and turn the unit on.JA: How long has this been an issue? What happened right before this popped up?Customer: Please read the beginning of this query.JA: Anything else you want the TV expert to know before I connect you?Customer: No, thank you. Please connect me.

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Shahid

Owner of Repair Shop

High School or GED

16,870 satisfied customers
I have a 36" Olevia flat panel TV. I do not know the model

I have a 36" Olevia flat panel TV. I do not know the model number. It has worked well and reliably for many years. However, out of the blue it shows closed captions (printing at the bottom of the screen showing the spoken dialog). I do not know what I did to have the CC appear and I do not know how to turn it off. Can you please tell how I can disable this option?Thank you very much for any information you may render.Gordon

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Richard

IT Manager

IT Manager, Consultant

55,094 satisfied customers
We have a Panasonic tv mod - TC-50PU54 purchased in Nov

We have a Panasonic tv mod - TC-50PU54 purchased in Nov 2013, yesterday it turned itself off screen went black and the red on light just flashes, I checked power, cable and set up another tv using the same cable etc it wotk fineJA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?Customer: TC-50PU54 - nov 2013JA: How long has this been going on? What troubleshooting have you tried?Customer: went off yesterday first time, can't turn it onJA: Anything else you want the electronics expert to know before I connect you?Customer: no

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Nathan

Bachelors of Science

39,770 satisfied customers
I couldn't get the tv to turn off so I unplugged it. Now the

I couldn't get the tv to turn off so I unplugged it. Now the oix orange lights on the bottom left are on but the tv won't turn on with the remote. It's a 47" Visoe Model GV47LFHDTV10A.JA: What's the make and model of your tv? Have you tried unplugging it and leaving it off for a few hours?Customer: See above message.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I cant get the screen to light up and no, the remote doesn't seem to have any impact. Are there buttons somewhere we can't see.JA: How long has this been an issue? What happened right before this popped up?Customer: I unplugged on Friday afternoon and plugged it back in when we returned just now.JA: Anything else you want the tv expert to know before I connect you?Customer: Nope

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Richard

IT Manager

IT Manager, Consultant

55,094 satisfied customers
AQUOS 55inch it keeps turn it self off then it will restart

Hi PearlJA: What's the model number of your TV? How old is it?Customer: AQUOS 55inch it keeps turn it self off then it will restart i have reset the tv and also remove the power cable for 1 min still no goodJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I have not check that as yetJA: How long has this been an issue? What happened right before this popped up?Customer: about 1 week there has not been any other issueJA: Anything else you want the tv expert to know before I connect you?Customer: no thank you

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Nathan

Bachelors of Science

39,770 satisfied customers
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