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Recent Plasma questions

I have sound but no picture - just a black/ vertical

i have sound but no picture - just a black/gray vertical displayJA: What's the model number of your TV? How old is it?Customer: tv is about 5 years old - don''t know the modelJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: i use optimum/cablevision for multiple tvs and they all are okay except for this oneJA: How long has this been an issue? What happened right before this popped up?Customer: just happened yesterday during Giants game - no warning just happenedJA: Anything else you want the TV expert to know before I connect you?Customer: not that i can think of

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Jack

technician

factory trained engineer

12,622 satisfied customers
Are there wireless headphones for my Samsung model #

Are there wireless headphones for my Samsung model # PN63C8000YF plasma tv? Must be VERY simple to set up: I am a 70 year old with no knowledge of or attitude for electronic devices.Thank you in advance of your response.Ken Kramer

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Jack

technician

factory trained engineer

12,622 satisfied customers
I have thin vertical black lines running from top to bottom

I have thin vertical black lines running from top to bottom on my screen that change colour when going over different colours in the background. Lines appear to be going over the pictureJA: What's the model number of your TV? How old is it?Customer: Samsung plasma 50 inch not sure of the model number I would say it's about 6 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes all sources and menu works it has the lines alsoJA: How long has this been an issue? What happened right before this popped up?Customer: Not sure just started over that last weekJA: Anything else you want the TV expert to know before I connect you?Customer: Nope

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Jack

technician

factory trained engineer

12,622 satisfied customers
I have a plasma tv model TC-P50U50. While watching tv all of

I have a plasma tv model TC-P50U50. While watching tv all of a sudden it comes up on the tv error detected then error fixed and then went blank. I now get 13 flashes. What could be going on here ?

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

37,668 satisfied customers
My samsung TV just went blank, does not respond to on/off, I

HiJA: Hi. What is your issue regarding?Customer: My samsung TV just went blank, does not respond to on/offJA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: I unplugged it and plugged it back the red LED briefly turns on and then off. It is a 58 inch plasma made in 2010JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No response to remote.JA: How long has this been an issue? What happened right before this popped up?Customer: Just happened today. We were watching CNN for 2-3 hours. Turned it off, tuened back again, would not turn on. I checked HDMI input by hooking monitoe to it, it is good.JA: Anything else you want the TV expert to know before I connect you?Customer: Nope that is it..

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

9,560 satisfied customers
All of a sudden my picture is gone. Sound still works. I can

All of a sudden my picture is gone. Sound still works. I can not bring up the tv's menu or anything else. Tried to put new hdmi cable in, nothing changed. What happened?

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Nathan

Bachelors of Science

32,764 satisfied customers
Model HP-T4264 X/XAA, Lost power, TV totally lost power.

Model HP-T4264 X/XAAJA: What's the model number of your TV? How old is it?Customer: Lost powerJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV totally lost power. Won't turn on.JA: How long has this been an issue? What happened right before this popped up?Customer: At first, it would shut off by itself and then restart. Then shut off and not restart. Then, never start.JA: Anything else you want the TV expert to know before I connect you?Customer: No

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

9,560 satisfied customers
I just purchased a 42 in zenith plasma tv and I'm trying to

Hi I just purchased a 42 in zenith plasma tv and I'm trying to hook up my ps3 I tried using the HDMI cable and the tv screen says invalid formatJA: Can you guesstimate how old your Zenith is? And just to clarify, what's the exact model?Customer: Its a 2005 so about 11 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: My model number is ***** and when I hook it up to aux cables it says no signalJA: How long has this been an issue? What happened right before this popped up?Customer: I just got the tv yesterday and can't figure it outJA: Anything else you want the TV expert to know before I connect you?Customer: I hooked up my DVD player and that worked

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Shahid

Owner of Repair Shop

High School or GED

15,116 satisfied customers
I have a Samsung PN60E8000GFXZC (2013..?) I turn it on it is

I have a Samsung PN60E8000GFXZC (2013..?) I turn it on it is running OK then after few minutes the screen goes blank and the red ON light is flashing in a three flash series. We have reset it - we have tried it on blue ray only - internet only and we get same result. Unplug it - restart it. TV comes on then after few min does same thing.JA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: have a Samsung PN60E8000GFXZC (2013..?)JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: answer was in first messageJA: How long has this been an issue? What happened right before this popped up?Customer: been few weeks. just unplugging it fixed for couple days. now it is all the timeJA: Anything else you want the TV expert to know before I connect you?Customer: that's about it

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Nathan

Bachelors of Science

32,764 satisfied customers
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