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Recent Philips questions

I have a 55' ULT def smart TV.t today i could turn the tv

i have a 55' ULT hi def smart TV.t today i could turn the tv off but could get it to come on now i have to turn it from the back i did change the batteries in the remote but nothing happenJA: What's the make and model of your television? And is the remote the same, universal, or for another device?Customer: PHILIPS 6000 SERIES , 55PFL6900JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: YES PRESS HOME FOLLOW SETTINGS BUT NOTHING CHANGEDJA: How long has this been an issue? What happened right before this popped up?Customer: STARTED TODAY . CALLED CABLE COMPANY TO CHECK OUT BOTH REMOTES. SAID IT WAS THE TVJA: This sounds important. The TV expert will definitely help you with this. I'm going to connect you with a TV expert who has 2743 happy customers and a 4.7 out of 5 Rating. Anything else we should know before I connect you?Customer: ITS ONE MONTH ON THIS SIDE OF BEING A YEAR OLD

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,788 satisfied customers
Our 55 inch philllips 5000 series tv just went out. It was

our 55 inch philllips 5000 series tv just went out. It was playing and shut off. it has done this before but always came back on this time will not come back on. What could cause thisJA: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?Customer: we bought it on dec 1 2016 so about 3 months old. the model is 55 PFL5601/F7JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: the tv will not come on the power light will come on but then maybe 10 seconds it shuts offJA: How long has this been an issue? What happened right before this popped up?Customer: it started about 2 weeks ago and it was playing fine and just went off like it had been turned offJA: Anything else you want the TV expert to know before I connect you?Customer: no we have unplugged it and checked all cables

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,788 satisfied customers
5000 series 55PFL has a horizontal line about 1/4 down from

5000 series 55PFL has a horizontal line about 1/4 down from top, the picture below the line constantly flickers with slight change in color.JA: What's the model number of your TV? How old is it?Customer: 55PFL5601JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: All sourcesJA: How long has this been an issue? What happened right before this popped up?Customer: Out of town last week, turned TV on Sunday and that is what I gotJA: Anything else you want the TV expert to know before I connect you?Customer: No

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,788 satisfied customers
I have a philips lcd, it datrted ti turn on, and on the

i have a philips lcd, it datrted ti turn on, and on the welcone screen turns off by itselfJA: What's the make and model of your Philips TV, and can you guesstimate how old it is?Customer: philips 42pfl8404 - almost 7 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: the power turns offJA: How long has this been an issue? What happened right before this popped up?Customer: we took it out of the power plug for a few hours, once it went back in the plug, it turns on and straight off... completely off. no power at allJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,012 satisfied customers
I have a Model 52PFL3704D/F7 that displays a very dark

I have a Phillips Model 52PFL3704D/F7 that displays a very dark image. What might be the issue?JA: What's the model number of your TV? How old is it?Customer: It is a Model 52PFL3704D/F7 and I'm not quite sure how old since I bough it used, but I'd say maybe 6-8 years.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The menu works but I haven't been able to navigate it because its so dimly litJA: How long has this been an issue? What happened right before this popped up?Customer: It's been about two weeks now. It just went dark all of a sudden while in use.JA: Anything else you want the TV expert to know before I connect you?Customer: No, that's the only issue.

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,788 satisfied customers
Been on telephone with cable provider for 2 hours trying to

Been on telephone with cable provider for 2 hours trying to connect for netflix..thought it was a wifi problem...finally they said it was a problem with tv (philips)..help..JA: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?Customer: tv is approx 3 yrs old..running to get model..40pfl4908/f7JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: the menu works..my ipad works fine ..just can't connect to netflixJA: How long has this been an issue? What happened right before this popped up?Customer: always had a wifi problem..signal wasn't strong throughout house..finally got it fixed after 8 service calls and a new boxJA: Anything else you want the TV expert to know before I connect you?Customer: no..just help

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Shahid

Owner of Repair Shop

High School or GED

16,804 satisfied customers
I have an old Philips Plasma (ambilight) model 42PF9631D/37

Hi - I have an old Philips Plasma (ambilight) model 42PF9631D/37 that has screen and sound problems. The screen slowly slowly became pixelated is how I would describe it - usually green, but sometimes would look like 'burn in', then after being on several hours sometimes it would just suddenly disappear and picture would be perfect, but then it would come back. I talked to a repair guy and he said he would not repair it cuz probably would not last another year. BUT, a friend just repaired their TV themselves so it got me thinking maybe I could too. I have no idea what parts to replace, though.JA: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?Customer: THe model is exactly what I typed above, and it was purchased in 2006 I believe.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: YesJA: How long has this been an issue? What happened right before this popped up?Customer: it started several years ago and started only at the edges when it was black/dark, then just progressively and slowly got worseJA: Anything else you want the TV expert to know before I connect you?Customer: only that sometimes the sound would not work, also -the sound would come on or go off when the channel was changed. So if it was off, i would change the channel and the sound would come back on.

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Jack

technician

factory trained engineer

14,510 satisfied customers
I have a 42" flat screen tv in my office. I don't watch it a

I have a Phillips 42" flat screen tv in my office. I don't watch it a lot but it's always worked fine. I cam in this morning and turned it on and just the word Phillips appears on the screen. No picyure, no sound can't get the menu and I can't turn it off? I unplugged it but that did nothing?JA: Can you guesstimate how old your Philips is? And just to clarify, what's the exact model?Customer: I'll check now..give me a few minutesJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Menu does not work. The bracket that holds it on the wall is right over the serial number, but here is what it looks like from what I can seeJA: How long has this been an issue? What happened right before this popped up?Customer: It should be close 42PFL37040ADF7 ? The tv is about 6-7 years old but as I said, it's in my office so doesn't get used that much.JA: Anything else you want the TV expert to know before I connect you?Customer: This is the first time it happened?

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Jack

technician

factory trained engineer

14,510 satisfied customers
The picture is blurry only on the right side, goes in and

the picture is blurry only on the right side, goes in and outJA: What's the model number of your TV? How old is it?Customer: vizio 550xvt1aJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes the menu works and yes on all sources and inputsJA: How long has this been an issue? What happened right before this popped up?Customer: going on for 2 weeksJA: Anything else you want the TV expert to know before I connect you?Customer: nothing that i know of

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Jack

technician

factory trained engineer

14,510 satisfied customers
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