Join the 9 million people who found a smarter way to get Expert help

Recent MMWA questions

This is just a little synopsis of the case, there are

This is just a little synopsis of the case, there are several issues going on. I can answer further questions if needed.My 21 year old son purchased a car from a Cadillac dealership, the car was NOT a Cadillac, however, they sold him, what they said was a bumper to bumper warranty. Within 2 weeks the engine light came on. He was told by the manager of the dealership to bring the car they would fix it and get him a rental car. They could not fix the car and sent him to a Subaru dealership, which is the make of the car. Once Subaru looked at the car, the warranty service d would not pay for the repair because the car had "aftermarket" parts. My son also works at this dealership thru a 3rd party vendor. He is on vacation this week and supposed to be on a trip, but could not go because his car wasn't working and he needed to get this resolved. The dealership told him they would pay Subaru for the repair until they found out thAt would cost 850. Bot***** *****ne my son was there as a customer NOT as an employee. He had a friend take him to the dealership because he has no car. The friend had to leave so he called me to pick him up. My son because of the work he does, has a legal firearm but has not received his concealed license yet. So as a customer NOT an employee he was carrying his gun, he could not leave it with his friend cause the friend is not licensed. There is NO sign in that dealership that prohibits firearms. So i thought I could have a civil adult conversation with the asst mgr. I introduce myself and he right away very nastily says "I don't have to talk to you," I replied " my son has asked me to speak on his behalf, my son repeated what I just said. This guy starts to get loud and tells me he's not discussing anything with me, at that point I request his supervisor. He says the supervisor is not available he's on a conference call so I said I'll wait and proceeded to sit down.Now my son DID have the gun on hip hip, but not once did he touch the gun, look at the gun or anything. All of this is on the dealership camera there were also 2 salespersons sitting not far away, they stopped talking because he was yelling, not once did I raise my voice at him I spoke in a very deliberate even tone. The supv then came out and come to find out afterwards he was being spoken to by his manager. My son had earlier requested the corp office phone number and he refused so my son got it from a coworker. When he called me into his office, the asst mgr came and stood by the door as if trying to intimidate us. I asked for him to leave the supervisor refused, so I said ok and proceeded to state why I was there. My son is sitting in the chair next to me and he is audio recording the conversation, which I knew nothing about until we were thrown out of the office and told to leave the lot. I called the corp office and spoke to the customer service manager. They have agreed to just return my son's money and take back the car, which. Is what he requested initially. However, the asst manager is spreading a rumor that my son threatened him with the gun and has told his employer such. Which again, the showroom camera has it all recorded. My son is an excellent employee, his job has sent him to other states to train other employees and when my husband accompanied him to purchase the car these SAME TWO people could it stop singing his praises and NOW they are trying to assassinate his character. My son is a college graduate, has NEVER been in any trouble whatsoever. They are trying to paint him as a gun toting threatening thug, and me as a irrational yelling screaming black woman, when they both disrespected and yelled at me then threw me off the lot. There are more details but this is the gist of it. Even though my son was not there as an employee, they have caused him to lose his job

Read more

Law Educator, Esq.

Attorney At Law

Doctoral Degree

110,922 satisfied customers
I had a rebuilt engine put into my 2008 Ford F150 pickup

I had a rebuilt engine put into my 2008 Ford F150 pickup truck. Two days after it was put in, the "check engine light" came on. The local repait shop ran the diagnostics and said that the error codes were the same as the engine I had replaced. Very concerned, I took my truck to a mechanic who was recommended to me. That mechanic discovered that the oil pump in this rebuilt engine ($3,000 cost) had a broken gasket, which made it likely that this engine would soon fail. In addition, this mechanic found other problems with the engine and fiixed everything. The total cost was $1,550. I went back to the place that sold me the rebuilt engine asking for reimbursement of the repair cost. They told me that because I had not returned to them I had invalidated the warrenty (90 DAY PARTS ONLY). Shouldn't they have checked this "rebuilt engine" before selling it to anyone? An engine that has an oil pump with a broken gasket seems like something that should have been noticed.

Read more

If a manufacture states in their warantee, Should your LG

If a manufacture states in their warantee,Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, LG will at its option repair or replace the product.The warrante on the failed part is 10 years and i have owned it for 2.5 years. Since the model is not available they want to prorate a credit s they have deemed the unit non fixable. No where in their warantee does it make any mention of prorating a credit. Can the Manufacture legally get away with this?Mike

Read more

Law Educator, Esq.

Attorney At Law

Doctoral Degree

110,922 satisfied customers
I purchased a used van for $4000. Also purchased a waranty

I purchased a used van for $4000. Also purchased a waranty that was to cover basically everything for about $500. After driving about 100 miles, the engine started smoking. Within the first month or two, I had this van to an approved dealer to check it out-they said it needed a new engine-insurance declined. I took it to another approved dealer as suggested by the used car lot. They said that it needed a new engine as well. The insurance declined again. Then owner of the car lot and I were perplexed and ask them why??? What dealer would you like for us to take it to for you to understand that it needs a new engine? They told us to take it to Answer Auto which we did. The insurance company had me to front the repair shop the $1900 to tear the engine down so they could get the exact problem. Then they still denied the claim. After 3 garages said that it needed a new engine and it had nothing to do with anything that I had done. Is there anything that I can do to get this insurance company to pay me back for the $3500 bill to replace the engine?

Read more

Law Educator, Esq.

Attorney At Law

Doctoral Degree

110,922 satisfied customers
My name is ***** ***** I live in Illinois. I am having

Hi. My name is ***** ***** I live in Illinois. I am having a problem with my Home Warranty Company which I believe has breached there contract concerning installation of a air conditioning unit. My family and I have been without a/c since April and I don't know what else to do.

Read more

Law Educator, Esq.

Attorney At Law

Doctoral Degree

110,922 satisfied customers
Hello, my family just bought a new 2014 Toy hauler 5TH wheel

Hello, my family just bought a new 2014 Toy hauler 5TH wheel RV from a large recreation dealership which they totally screwed us on. My wife and son live in full time. I had a very long list of stuff wrong with it right out the dealership. They had picked it up June 3rd and still have it in the shop and my wife and kid have been living in hotels, friends and families house for the entire summer. He starts school soon and they are still keeping it in the shop... It has been 2 months in the shop and this is at least the 3rd time it has been in the shop... plus it is a 2014! Is there anything I can do to push these guys to take this piece of crap back with some Federal Lemon Law since we live in Florida and the sate has nothing for RV's but there is a Federal Law (Magnuson-Moss Warranty Act) Can I sue this company or dealership or do anything to them for making my family go through this all summer.. when they sold us this brand new $111,187 RV? Thanks very much! Jason I forgot to mention they were fully aware of us living in it full time. Also the sales person lied to us and said we will have extreme equity in it and we did not after we gave him over $25,000 worth of cash and assets for down payment. They could of gone down to that price even with out all the money we gave them. My wife and 7 year old kid have been pretty much homeless because of this 2014 piece of junk from Forest River and the dealer that sells it Giant Recreation World. I would love to get back what they took from us. Thanks again! :)

Read more

Law Educator, Esq.

Attorney At Law

Doctoral Degree

110,922 satisfied customers
New car leased 2011. Soon discovered fault with transmission,

New car leased 2011. Soon discovered fault with transmission, stuck in neutral after full stop ], then sometimes lurches forward into oncoming lane. Dealer test is negative, but car now on recall. Could cause head-on. Dealer says not a safety probllem, will fix when VIN received from mfgr.

Read more

Law Educator, Esq.

Attorney At Law

Doctoral Degree

110,922 satisfied customers
I employed a General Contractor to remodel my bathroom and

I employed a General Contractor to remodel my bathroom and make it ADA Compliant, as I have MS, and need surgery for back & shoulder problems. I picked out a walk-in tub with him. He ordered it for me, clearly indicating he would be installing it for a customer, and salesman said it should be delivered to contractor rather than purchaser because of expense of delivery. There was no owners manual, installation instuctions, or warranty. The door seal was advertised with a manufacturer's lifetime warranty. The saleman, who I learned runs the company, refuses to discuss the product with me, as he states have no rights, as I am not the consumer -the contractor owns the tub. A general contractor, just like Sears, etc. purchases products for resale. Can you tell me what law gives me rights as the owner for warranty purposes, and what the wording is/or referral?

Read more

LegalGems

Juris Doctorate

15,042 satisfied customers
regarding the US federal warranty limitations: I bought a 21

regarding the US federal warranty limitations: I bought a 21 foot boat in Canada that was made by CustomWeld jetboats in Idaho. The shifter was defective upon delivery and has caused me several safety problems and life threatening situations! The company recently admitted this particular shifter unit was known to be defective so they don't use it anymore. I asked the manufacturer to correct the problem on many different occasions and they refused saying that I needed to purchase a new shifter and incur all the costs myself. I think they legally owe me a proper shifter unit and should pay all costs incurred to supply and install a safe working unit. Am I correct and how do I proceed from here?Thank you

Read more

View more consumer protection law questions
In The News