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Good morning. I live in Elba, AL and purchased a used car from

Good morning. I live in Elba, AL and purchased a used car from a dealer in Mobile, AL on 3/21/2015. On 3/24/2015, the engine (motor) locked up on the vehicle and I am getting the run-around from the Dealer on getting a new motor down to Elba so the repairs can be completed. Do I have a Lemon Law case? Can you tell me what my options are? Thank you.

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Gerald, Esq

Juris Doctor

 
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I bought a brand new Hyundai Sonata 2015 on February 28,2015.

I bought a brand new Hyundai Sonata 2015 on February 28,2015. On March 31, 2015 the car broke in the middle of the road, engine has overheated.So I called the towing company and transport the car to the dealer for diagnose. The following day I called them to ask about the car and they told me they need to replace the entire engine in order to fix it.They will fix it under warranty but that is not acceptable for me, for a car that was on the road literally 1 month and has only 1000 miles. I opened a case with Hyundai and BBB Auto Line but not sure they will do something, this was a week ago and no update on my case. I refuse to have a "used car" how dealer put it, with a new engine or most likely a remanufactured new engine. If I want that I will buy a used cheap car, buy a new engine and I will have a used car with a new engine way cheaper, without a high monthly payment for the next 7 years. This car had a problem clear, but dealer or manufactured trying to get away with it and make the customer supporting all this. I am making monthly payments for a car that is not operational, and dealer told me the problem is out of their hands. What they are doing now, they are trying to trade the broke car and make me buy another one. They don't want to refund me or give me another functional new car out of the parking lot. On April 6 I went back to the dealer to ask for a phone number to call Hyundai regional office they told they don't have it, in the same day I asked them for a copy of the service worksheet to see exactly what they did to diagnose the car, they refused to do so. I had to go around them to someone else to ask for a copy of that paper, really? So much for customer care, they just don't care. Pretty much they took the money and now they are washing they hands trying to fix this car under warranty.

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Gerald, Esq

Juris Doctor

 
4,752 satisfied customers
I purchased a used 2012 Subaru Impreza WRX from a used dealer

I purchased a used 2012 Subaru Impreza WRX from a used dealer in CA on 25FEB2015. It was stated that the car still has a valid powertrain warranty and was transferred to my name at time of purchase.On 09MAR2015, the vehicle was taken to a certified Subaru dealership for a knocking noise coming from the engine. It was determined by the Subaru dealership that the engine will need to be replaced do to extsensive damage, but the warranty will not be honored due to modifications on the engine. It was also discovered by the Subaru dealership that there is an illegal catalytic converter on the car's emissions system. I want the dealer I purchased the car from to pay for the damaged engine and to fix the emissions. I, nor anyone else involved in the sale, was told about the modifications on the engine that will void the warranty and was sold the car with a "valid" warranty. Also the car will not pass smog with the illegal emission modification, which was not disclosed to me or anyone else involved at the time of purchase. Do I have case if this is taken to court?

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Gerald, Esq

Juris Doctor

 
4,752 satisfied customers
I purchased a 2008 GMC Sierra truck in November 2014. At the

I purchased a 2008 GMC Sierra truck in November 2014. At the beginning of February this year, my truck lost all control of my brakes and had to run a red light, while other cars had to stop and was nearly in an accident. I called the dealership that sold me the truck and was told they could not tow my vehicle there because they did not know the exactly what went wrong. This is with a front to back 2 year warrenty. After having to call my insurance company to get it towed to the dealership, i was told by the service dept. that they would be in touch within a few days. After 3 weeks, i called and asked what was going on. I was told by the service dept. manager that an appraiser was coming out to look at the vehicle the next day. I thought this was odd. I called the day after the appraiser came and spoke with the same woman and she informed me it "sometimes" takes a day to 2 or even a week for them to get back with the dealership. This was last week and have not heard back yet

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Gerald, Esq

Juris Doctor

 
4,752 satisfied customers
Good Evening,I purchased a 2011 Toyota Sequoia from Fred

Good Evening,I purchased a 2011 Toyota Sequoia from Fred Hass Toyota in Houston, TX with a 100,000 mile extended warranty.To severely summarize, the transmission is overheating (yet has not had a catastrophic failure) when we tow our RV travel trailer. The vehicle has been maintained per the manufactures specifications at the Fred Hass Dealer since purchase and we do tow well below it's rated capacity.We are at a stand still as the dealer will not replace the transmission until it fails yet we are going on a family vacation with it in 2 weeks and do not want it to fail in Western Texas with our 4 and 5 year old boys during their Spring Break.I have jumped thru all the hoops they have asked me too in order to demonstrate the actual over temperature they asked me to prove. I have twice done this by towing our RV to the dealer and taking a test drive with their technicians on board as well as a Toyota Scan tool that records all temperature perimeters to include my actual transmission overheating.I am at my wits end as I have been set up for failure by they asking me to demonstrate an actual overheat yet they now refuse to repair a faulty and very expensive part.I look forward to your response. Attached below is a decryption of the dates and probmens I have been having for your reading.Thank you in advance for looking into this matter.Sincerely,***** *****Nov 11, 2014I brought vehicle in for service for the transmission temperature going towards the higher end while towing.  The Fred Hass service document incorrectly states, it went "very high into the red." This is not a problem in any way, just an observation. I showed the service personnel pictures and a video of the temperature gauge for their reference.Nov 12, 2014Fred Hass service asked me to pick up the vehicle and come back with the trailer attached as they wanted to see the temperature fluctuations toward the red. They also asked me to provide proof of the weight the trailer of 5500 lbs. to confirm I was not exceeding the towing capacity.  I provided the official Texas State document indicating the weight of 5500 pounds.  Connie, Fred Hass' service manager, and I added up an exaggerated amount of food, disposable cutlery, clothes, kids toys and even included bicycles and came up with a loaded weight less than 6000 pounds for a loaded trailer. For academic purposes, we even added in a full tank of potable water which is 318 pounds. However, we never tow with any water as there is running water at State Parks we use nearby. Even with this extreme example, we are still less that the rated towing capacity of 7200 pounds. FYI, we do not trailer - nor do most trailer - with potable water, grey water or black water. The customary practice (as is our usual practice) is to dump all tanks before trailering.I picked up the vehicle and returned with the trailer attached. James, from Fred Hass service, Bobby from warranty and myself drove for about 15 minutes northbound on I-45 which was enough for Bobby and James see erratic temperature fluctuations. Bobby from warranty stated, "I have seen enough so let's return to the dealer."  Fred Hass service kept the vehicle to make the needed repairs yet after some days, they called to inform me that they could not find anything wrong.To my surprise, the dealer would not warranty the transmission repair nor would they warranty the transmission oil change, so I felt obligated to pay $250 to replace the transmission oil and not cause further damage due to compromised oil. Subsequent to the transmission oil change, I advised Fred Hass service that if the rising transmission temperature came up again, I would bring the vehicle back for a swift and permanent repair.Subsequent family vacation:I towed our camper and as expected, the transmission temperature came back up toward the red.Jan 13, 2015I called Connie the service manager to tell her that our transmission problem was getting worse and that I wanted to take the car in for service and that I needed a definite remedy to a chronic problem. I further offered to take in with the trailer if they needed to duplicate the problem.Connie, of Fred Hass, informed me that warranty would not pay for a Test Drive. I called Keith C. of Toyota warranty who informed me that warranty would only repair if I had an actual overheat or catastrophic failure. Keith admitted that a catastrophic failure or an actual overheat would satisfy the requirement for a repair. He indicated that a temperature coming close to an overheat was not enough.  I advised him that I did not want to intentionally damage the car. Keith said that if Fred Hass could find and document a problem, they would approve the transmission repair or even replacement.I contacted Connie at Service to advise her of my discussion with Keith and advised her that I wanted to drive the car with the laptop connected to record the transmission data as the NOTE:Not enough space

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Gerald, Esq

Juris Doctor

 
4,752 satisfied customers
We bought a motor coach in Georgia and live in North Carolina

We bought a motor coach in Georgia and live in North Carolina in late December. Upon a local camping world initiating repair of a bubble in the linoleum a crack was discovered going down the center and the extended slides were making the bow more significant. Six days ago the notified Thor Motor Coach who asked to have it returned to them for repair.1. Does the Ga Lemon Law apply?2. Does the NC Lemon Law apply?3, When does the 30 days start for a lemon law to become in effect?a. when the bow was discovered?b. when we 1st turned it in for warrenty work?

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Gerald, Esq

Juris Doctor

 
4,752 satisfied customers
I need your expertise regarding my Mazda 6, 2013, Major issue

I need your expertise regarding my Mazda 6, 2013, Major issue with car brakes Sept. 16th took to Bob King Mazda and was told 2 days later it was brake system and entire system would have to be replaced....ordered parts and I picked my car up on Sept. 25th....car noted to be doing the same thing with "jerking forward when slowing down"......called dealership spoke with service manager who states car drove fine for him (2days after brakes repaired) I was able to bring the car back to the dealership on Oct. 8th due to my work schedule unable to get it back in shop earlier....I was told on Oct. 10th that a group of engineers had determined the problem to be the transmission and it would have to be replaced....this was from a service technician, I ask that a manager i.e general manager call me but this did not happen. I called for 4 days and spoke to GM audix twice with no further contact from dealership. It is now Nov 6th and no further communication from the GM, service manager or anyone.

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Gerald, Esq

Juris Doctor

 
4,752 satisfied customers
Can I cancel a car two week old car sale if the dlr did not

Can I cancel a car two week old car sale if the dlr did not have a Buyer Guide” form (it's often called a Used Car Window Sticker

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Gerald, Esq

Juris Doctor

 
4,752 satisfied customers
Peppers Bedroom City Superstore closed all its stores a few

Peppers Bedroom City Superstore closed all its stores a few years back. Do you think it would be possible for anyone to access the sales reciepts for a specific store that is no longer in operation? I do not know if any other company bought them out or if they simply closed all their stores. From all appearances it looks like they just closed all there stores. I don't even see any references to a filing for bankruptcy on line. The specific store records I am interested in was located in Naperville, IL

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