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We have a 49" Samsung TV 3 years old. It recently developed

We have a 49" Samsung TV 3 years old. It recently developed a blue " tint " at the bottom of the screen around 12 " diameter at approx. 75 % across from the left. Now we got another one about 10" dia in the top left corner. What can we do ?JA: What's the model number of your TV? How old is it?Customer: UE48H6400 · 3 yearsJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes to bothJA: How long has this been an issue? What happened right before this popped up?Customer: 6 months for first one 2 days for second. Cannot think of anything noticeable happeningJA: Anything else you want the TV expert to know before I connect you?Customer: Dont think so.

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Jack

technician

factory trained engineer

15,000 satisfied customers
We cannot tune in all channel 7 options on the sony lcd tv

We cannot tune in all channel 7 options on the sony lcd tv bravia modelJA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?Customer: 3 years oldJA: How long has this been going on? What troubleshooting have you tried?Customer: Kd-65x8504aJA: Anything else you want the electronics expert to know before I connect you?Customer: We have tried all the troubleshooting options re tuning channels and only get 27 channels, all the channel 7 options are missing

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Nathan

Bachelors of Science

40,638 satisfied customers
Panasonic Viera TC-60AS640U was reset using volume key and

Panasonic Viera TC-60AS640U was reset using volume key and menu button and when restarted has a screen that shows a musical note, adjustable wrench, side view of a lcd tv and other graphics and I can input anything to move past this screen.JA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?Customer: I sent you the model numberJA: How long has this been going on? What troubleshooting have you tried?Customer: I can't get past the screen described above. It was doing a loop showing the Viera set up every minute or so....attempted to reset but now locked upJA: Anything else you want the electronics expert to know before I connect you?Customer: no.... so no charge unless you can fix?

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Nathan

Bachelors of Science

40,638 satisfied customers
I just moved to US from Sweden and I' Sorry hit the enter

I just moved to US from Sweden and I'JA: What's the model number of your TV? How old is it?Customer: Sorry hit the enter button, I want to by a Samsung 65" Class (64.5" Diag) 4K SUHD LED LCD TV UN65KS800DFXZA here in US. Can I bring I use it in Sweden when I move back (100v vs. 230v)?JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I repeat my question (with correct spelling). I want to buy a Samsung 65" Class (64.5" Diag) 4K SUHD LED LCD TV UN65KS800DFXZA here in US. Will I be able to use it in Sweden when I move back (considering the 110V vs. 230V)?JA: How long has this been an issue? What happened right before this popped up?Customer: Did you read my question?JA: Anything else you want the TV expert to know before I connect you?Customer: No, just this!

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Jack

technician

factory trained engineer

15,000 satisfied customers
Last night all channels went off and I got a "failed to

last night all channels went off and I got a "failed to receive broadcast (e202) message at each channel. I have a digital over the air antenna and get only free channels. often in the past I've had to run the program to rweefind channels when they go off air. I have a Sharp Aquas 70' lcd tv from Costco. any ideas? Mike G.JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?Customer: took awhile to find. Model LC70LE632U. I've had it about 5 to 6 years. I use it very sparinglyJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: the menu items come up and run. I just picked "initial setup from it and am letting it search for channelsJA: How long has this been an issue? What happened right before this popped up?Customer: Happened last night and was watching a foreign movie on MHZ (PBS).JA: Anything else you want the TV expert to know before I connect you?Customer: Yes ever since I purchased and started using this tv I've had to occasionally, every so often, move my antenna around the tv and room to get some channels to reset. quite often, in fact. Storms (as we just had), and weather changes and maybe tv broadcast tower changes (maybe) knock channels off air every few weeks.

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Richard

IT Manager

IT Manager, Consultant

56,318 satisfied customers
I'm having trouble getting my tv to work with direct tv,

I'm having trouble getting my tv to work with direct tvJA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: 32''wide screen LCD tv. LCT32HA36JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: YesJA: How long has this been an issue? What happened right before this popped up?Customer: I switched a smaller tv out and put this bigger one inJA: Anything else you want the TV expert to know before I connect you?Customer: No

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,580 satisfied customers
My 2yr old Vizio 55" HD Smart tv is flashing dark horizontal

My 2yr old Vizio 55" HD Smart tv is flashing dark horizontal bands across the screen, very irritating. Can it be fixed or is it worth fixing? Richard.JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?Customer: 2 years old, model E550i-AO.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Sorry, was checking. Yes menu works. It is most prevalent watching Netflex but does also occur watching cable but not as bad/noticeable.JA: How long has this been an issue? What happened right before this popped up?Customer: It started recently and there was a system wide issue with cable/Internet provider recently but not sure if that's when it started.JA: Anything else you want the TV expert to know before I connect you?Customer: I don't think so.

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Jack

technician

factory trained engineer

15,000 satisfied customers
It won't power on. It was working perfectly this afternoon.

It won't power on. It was working perfectly this afternoon.JA: What's the model number of your TV? How old is it?Customer: Well it is old. It's a mitsubishi rear projection tv. it in the WT and WS models but I don't know the exact number.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Well when I push the power button the green light comes on as usual but will go off after about 3 seconds and nothing after that.JA: How long has this been an issue? What happened right before this popped up?Customer: No issues at all. As I said, it was working earlier today.JA: Anything else you want the TV expert to know before I connect you?Customer: Just need to know if it is a simple reset issue or costly fix.

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,580 satisfied customers
I have a Sharp LC-52D92U TV. The image is ghosted so I see 2

I have a Sharp LC-52D92U TV. The image is ghosted so I see 2 of everything. There are also horizontal lines running through the image. Everything seems to work fine but I just have the image issue. I'm fine replacing a board, but just not sure where to start.Thanks,Eric

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Jack

technician

factory trained engineer

15,000 satisfied customers
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