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Recent iPod Touch questions

I, Am tech illiterate so please assume I know NOTHING, my

IJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: Am tech illiterate so please assume I know NOTHING , my mail won't load my apps won't loJA: Have you installed any updates recently?Customer: Only the ones sent by Apple I think the last was a two step security that I did today in hopes it might correct it , but the problem started yesterdayJA: What troubleshooting have you tried?Customer: Am unaware of what or how to do so , I'm sending you this on my kindleJA: Anything else you want the Mac expert to know before I connect you?Customer: No , ec

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John T. F.

Self-employed Business Owner

Two Decades Field Experience

4,050 satisfied customers
I have problems with my bluetooth, Sierra, 10.12.4, I

Hello! I have problems with my bluetoothJA: What's the model and Operating System (OS) of your device?Customer: Sierra, 10.12.4JA: When did you purchase your Apple device? What troubleshooting have you tried?Customer: I purchase in 2015, I try to reset bluetoothJA: Anything else you want the Mac expert to know before I connect you?Customer: But, my computer is missing this file: com.apple.bluetooth.plist

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Mike

Creative and Apple IT Consultant

Some college

11,034 satisfied customers
I have an Apple 5S phone that I just paid two years and paid

I have an Apple 5S phone that I just paid two years and paid it off in February. Tonight, it just quit working. It was fine and then it wasn't. Any ideas?JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: I think it is the latest. Won't come on so I can't tell. I just updated probably two weeks ago.JA: Have you installed any updates recently?Customer: two weeks agoJA: What troubleshooting have you tried?Customer: It will not come on. It was on and then it wasn't and now nothing that I do will turn it on.JA: Anything else you want the Mac expert to know before I connect you?Customer: I don't know anything else about it.

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Justin Johnson

Training and Development Contractor

398 satisfied customers
I am upset because I need to disable the iPhone touch. It is

I am upset because I need to disable the iPhone touch. It is not working. I have a current credit card on file in Wallet. Please helpJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: where do i find the informationJA: Have you installed any updates recently?Customer: noJA: What troubleshooting have you tried?Customer: i went online but you have to use the apple touch to get to the place to disable the I touchJA: Anything else you want the Mac expert to know before I connect you?Customer: thank you please connect

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Mike

Creative and Apple IT Consultant

Some college

11,034 satisfied customers
My iPod touch no longer shuffles my playlists. Can I fix

HI. My iPod touch no longer shuffles my playlists.JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: Can I fix this? IOS 5.1.1JA: Have you installed any updates recently?Customer: Not that I recall.JA: What troubleshooting have you tried?Customer: Shut down the iPod. The iPod tells me that it's software is up to date.JA: Anything else you want the Mac expert to know before I connect you?Customer: A few months ago almost all my playlists disappeared although none of the 6000 plus songs were still in the iPod and my Big Mac

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Josh

It Support Specialist

Associate Degree

15,778 satisfied customers
Apple security double level verification where do i fine the

apple security double level verification where do i fine the 4 digit code requestedJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: just downloaded latest one think its called SIERRA PUT IN THE VERIFICATION CODES ON LAPTOP and 2 i pads but don't understand or know what to do about this 2nd level security which i have apparently activated help pleaseJA: Have you installed any updates recently?Customer: yes yesterday updated to sierra /JA: What troubleshooting have you tried?Customer: NONE DIDNT KNOW WHERE TO BEGIN SORRYJA: Anything else you want the Mac expert to know before I connect you?Customer: YES! I CANT ACESS THE MAIL from my yahoo and bt account says login failed

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Pete

Engineer

Bachelor's Degree

10,952 satisfied customers
I have an ipod touch 5th generation A1421. It will not STOP

I have an ipod touch 5th generation A1421. It will not STOP SHUFFLING - DRIVING ME UP THE WALL. Please advise how to correct this - instructions are useless!

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Vinod Menon

Master's Degree

3,544 satisfied customers
I 't know what I have done but whenever I select music

I don't know what I have done but whenever I select music on my ipod touch i get a blank screen. How do I get to view my music library again?

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Viet - Mac Tech

Computer Technican

Bachelor's Degree

51,038 satisfied customers
I would like to know how unlock my safari on my ipad, Almost

I would like to know how unlock my safari on my ipadJA: How old is your iPad, and what model are you using?Customer: Almost two years iPad threeJA: What troubleshooting have you tried?Customer: I ant do anything it tells me to call a apple tech and I did that and they want sell me some plan so this won't happen that doesn't sound like apple to me.JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?Customer: No thank youJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.

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12,600 satisfied customers
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