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Recent iPod Mini questions

Case ID: ********* Two days ago I submitted a request for

Case ID: *********Two days ago I submitted a request for learning how to erase songs on an I Pod mini.Mine is older in the little box shape. My wife's is in a shoebox shape and is two years old. I understand i can erase from my master list on my computer and then sinc and songs will be gone. But I wish to manually delete songs from the devices without altering themaster list on my computer. How do I do this?

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Johnny Mack

Bachelor's Degree

2,224 satisfied customers
I have a first generation ipod, and its battery has to be charge

I have a first generation ipod, and its battery has to be charge within about 4 hours before going dead. Is it the battery that needs to be replace? if yes how hard is it to change it and where do I get this battery? Thanks

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Cris

Desktop Support

Associate Degree

8,390 satisfied customers
My I Pod makes a clicking sound instead of playing music. It

My I Pod makes a clicking sound instead of playing music. It started out not keeping a charge for very long, now it won't play at all.

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Daniel

Mac Expert

High School or GED

4,628 satisfied customers
I think my mac book has contracted a virus and now I am

I think my mac book has contracted a virus and now I am unable to access my online schoolJA: Just to clarify, how old is your MacBook and what operating system are you running?Customer: it is over 3 years of ageJA: Have you installed any updates recently?Customer: yes they did on their own and now my laptop is acting funnyJA: What troubleshooting have you tried?Customer: i don't know how to do anything I'm a dummy when it comes to this stuffJA: Anything else you want the Mac expert to know before I connect you?Customer: please create a tag within a "web.config" configuration file located in the root directory of the current web application that is the message i am getting when trying to access my classes online

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I plugged in my phone last night and I cant get it to turn

Hi Mike, I plugged in my phone last night and I cant get it to turn on.JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: You lost me there, I am tech stupid.JA: Have you installed any updates recently?Customer: NoJA: What troubleshooting have you tried?Customer: None. I just keep hitting the start button on the side and nothing is happeningJA: Anything else you want the Mac expert to know before I connect you?Customer: No, sorry Pearl

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Dustin

Support Technician

17,274 satisfied customers
Lost my phone and my "find your phone" is saying "device is

lost my phone and my "find your phone" is saying "device is offlineJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: probably most recent...just updateJA: Have you installed any updates recently?Customer: yesJA: What troubleshooting have you tried?Customer: I am on vacation and have no real accessJA: Anything else you want the Mac expert to know before I connect you?Customer: just want some help "finding my phone."

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John T. F.

Self-employed Business Owner

Two Decades Field Experience

3,984 satisfied customers
I am upset because I need to disable the iPhone touch. It is

I am upset because I need to disable the iPhone touch. It is not working. I have a current credit card on file in Wallet. Please helpJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: where do i find the informationJA: Have you installed any updates recently?Customer: noJA: What troubleshooting have you tried?Customer: i went online but you have to use the apple touch to get to the place to disable the I touchJA: Anything else you want the Mac expert to know before I connect you?Customer: thank you please connect

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Mike

Creative and Apple IT Consultant

Some college

10,880 satisfied customers
Am trying to set up Outlook for iOS on my ipad. My provider

Am trying to set up Outlook for iOS on my ipad. My provider is a POP3 not an IMAP for incoming mail server. How can I change it?JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: Uhhmmm not sure. it is a month old ipad mini4JA: Have you installed any updates recently?Customer: No.JA: What troubleshooting have you tried?Customer: Took it to my internet provider and they couldn't help with the change...that's it.JA: Anything else you want the Mac expert to know before I connect you?Customer: No...only that I am just converting to an Apple and am not very experienced with it yet.

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Robert

Bachelor's Degree

11,872 satisfied customers
I need to connect my iPhone6 to my iCloud drive and am not

I need to connect my iPhone6 to my iCloud drive and am not sure how to do this. I also need to confirm my Apple idJA: When did you last reset your Apple ID or password?Customer: I don't know. First question is my id my email address?JA: Have you installed any updates recently?Customer: I have SierraJA: What troubleshooting have you tried?Customer: Just trying to find an answer online or in a book. I typed what I thought was my Applied but maybe it was my password. I am confusedJA: What confuses you?Customer: Do I do my email address and then type my password ***** that should do it?JA: Anything else you want the Mac expert to know before I connect you?Customer: I am 74 and suddenly feel very old.

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John T. F.

Self-employed Business Owner

Two Decades Field Experience

3,984 satisfied customers
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